Job summary
Join one of the UKs largest mental health Trusts in a vital role supporting legal processes that truly matter. As Legal Services Administrator, you will be at the heart of managing inquests and claims, ensuring accurate documentation, timely responses, and seamless coordination with internal teams and external stakeholders.
This role requires exceptional attention to detail, strong organisational skills, and a calm, professional approach to sensitive and complex matters. You will be trusted to handle confidential information, support legal casework, and contribute to improving the experience of staff and patients/carers involved in these processes.
Why join us?
You will be part of a dedicated, supportive team where your work has real impact and the chance to make a difference every day.
If you are ready to grow your career in legal administration within the NHS, we would love to hear from you.
Main duties of the job
You will be supporting the team with a caseload of inquests and claims ensuring these are accurately logged and monitored and collating records, statements and other evidence in order to support requests from Coroners and other external stakeholders.
You will provide general administrative support to senior team members as well as electronic filing support for the team. You must be self-driven and with a keen eye for order and detail, taking satisfaction from creating meticulously organised files.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
NOTE: Many of the inquests you will be supporting the team with are for individuals who have tragically lost their lives through suicide or in other difficult circumstances. Claims can also be linked to distressing incidents including suicide, assault, medical error etc. As such, you will often be exposed to information which may be distressing. Whilst peer support will always be available, it is important that prior to applying, you consider how daily exposure to this sort of information would affect your health and wellbeing and whether this is the right role for you.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
NOTE: Many of the inquests you will be supporting the team with are for individuals who have tragically lost their lives through suicide or in other difficult circumstances. Claims can also be linked to distressing incidents including suicide, assault, medical error etc. As such, you will often be exposed to information which may be distressing. Whilst peer support will always be available, it is important that prior to applying, you consider how daily exposure to this sort of information would affect your health and wellbeing and whether this is the right role for you.
Person Specification
Qualifications
Essential
- Educated to GCSE standard to include English Language and Mathematics Grade C or above or Numeracy and Literacy (Level 2).
- NVQ 3 in Business & Administration or equivalent experience.
Desirable
- IT/Secretarial qualification e.g. RSA II Word Processing.
- ECDL.
- Willingness to learn other Computer Skills.
Experience
Essential
- Previous experience of an administrative role
- Evidence of delivering excellent customer service
- Experience of managing a database system
- Good knowledge and confident in the use of Microsoft Office Systems including Word Excel and Outlook
Desirable
- Knowledge and experience of using Ulysses or NHS Resolutions claims portal
Additional Criteria
Essential
- Excellent attention to detail and ability to use own initiative.
- Ability to work in a team and manage workloads and time effectively.
- Ability to prioritise work and meet deadlines
- Able to deal confidently and tactfully with people at all levels
- Flexible attitude
- Uses own initiative
- Able to handle multiple projects at one time
Person Specification
Qualifications
Essential
- Educated to GCSE standard to include English Language and Mathematics Grade C or above or Numeracy and Literacy (Level 2).
- NVQ 3 in Business & Administration or equivalent experience.
Desirable
- IT/Secretarial qualification e.g. RSA II Word Processing.
- ECDL.
- Willingness to learn other Computer Skills.
Experience
Essential
- Previous experience of an administrative role
- Evidence of delivering excellent customer service
- Experience of managing a database system
- Good knowledge and confident in the use of Microsoft Office Systems including Word Excel and Outlook
Desirable
- Knowledge and experience of using Ulysses or NHS Resolutions claims portal
Additional Criteria
Essential
- Excellent attention to detail and ability to use own initiative.
- Ability to work in a team and manage workloads and time effectively.
- Ability to prioritise work and meet deadlines
- Able to deal confidently and tactfully with people at all levels
- Flexible attitude
- Uses own initiative
- Able to handle multiple projects at one time
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
