Single Point of Contact SARC Care Co-ordinator

Job summary

Treetops Sexual Assault Referral Centre (SARC) provides support, advice, and forensic medical examination services for people of all ages who have experienced rape or sexual assault throughout Hampshire & the IoW. The service is based in a new, purpose designed and refurbished building in Fareham, Hampshire. Open 24/7, 365(6) days/year, and staffed by on-call teams out of hours.

Treetops provides services for the health and well-being of patients that includes forensic examinations providing both the police and the client with the best opportunity to recover evidence for use within an investigation, if the patient so chooses, and minimise the risk of a miscarriage of justice.

The Care Coordinator will be responsible for managing incoming referrals, with a focus on young people and child referrals, ensuring that they are seen by the right clinicians at the right time. They will receive training on the various referral pathways and on coordinating appointments with the various stakeholders for each case. They will support SARC colleagues and community paediatricians in preparing for examinations, strategy meetings and onward referrals.

A Disclosure and Barring Service (DBS) check will be required if you are appointed to this role. In addition to a DBS check, Hampshire Police vetting for Non-Police Personnel will be required, thus the postholder must have been in the UK for at least three consecutive years at the point of application.

Main duties of the job

This role is for 22.5 hours per week to include weekends

To follow clear work instructions to direct referrals appropriately.

To work with the SARC Manager to ensure the SARC Single Point Of Contact (SPOC) telephone line is staffed at all times while the SARC office is open, including Saturdays.

To coordinate children and young peoples attendances at SARC with Community Paediatric Medical Services (CPMS), police, social care and SARC colleagues.

To initiate safeguarding and other referrals as appropriate for children and young people.

To support secretarial and administrative support functions for the wider Sexual Health and HIV Service as required.

Plan and support the arrangement of appointments and strategy meetings for child clients of the SARC.

Ensure that calls are answered in a timely manner and any issues with telephony are escalated rapidly to ensure that there are no breaks in service availability.

Establish and maintain links with CPMS colleagues across Hampshire and the Isle of Wight to ensure joined up care of victims is in place.

Maintain accurate records of client cases and enquiries on the patient record system and/or hard copy records. Collate & compile data as required.

Undertake survey and audits as necessary to own work.

This job description seeks to outline the key duties and responsibilities of the post; it is not a definitive document and does not form part of the main statement of Terms and Conditions.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Treetops

Northern Road

Cosham

Hampshire

PO6 3EP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Treetops

Northern Road

Cosham

Hampshire

PO6 3EP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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