Patient Contact Advisor - Single Point of Access
The closing date is 06 July 2025
Job summary
We are looking for a Patient Contact Advisor to join our fast paced service, in a role that offers flexibility and work/life. Your role will predominantly be communicating with members of the public, our clinical teams and external stakeholders to contribute to the efficiency of the healthcare being provided across the South Coast. This role will be based at the Royal South Hants Hospital in Southampton.
This role would suit friendly and talkative individuals who are confident talking on the phone and using information systems to record data.
We are open 7 days per week from 8am to 8pm, including all bank holidays. You will be included in the roster to work a combination of early, late and weekend shifts (some shifts may have enhanced pay). Rota's are given 6 weeks in advance to allow you an excellent balance between work and home.
We want you to be driven to deliver a friendly and engaging experience to all our of service users. We're committed to providing you a full induction and support to enable you to complete your apprenticeship qualification.
Who knows what your next step in the NHS could be...
Main duties of the job
*Answer all telephone calls in an efficient, courteous, professional and non-judgemental manner. Maintain a high standard of work and remain professional at all times.
*Record all data accurately in the patients' computerised records.
*Ensure messages from all callers are taken and electronically delivered or appointed to the correct service.
*Manage instructions and queries from any Healthcare Professional from any Solent service.
*Manage appointment bookings, updating electronic record system and sending appointment letters following Trust guidelines and targets.
*Use and accurately populate the electronic record system (Systm One) with information
*Cancel & reschedule clinic appointments as requested, ensuring patients are notified of any changes to appointments.
*Ensure referrals are actioned following the agreed service procedures according to the defined performance targets and timescales.
*Process incoming and outgoing mail, telephone, or written messages, distributing appropriately and in a timely manner, taking responsibility for signposting or dealing with queries regarding issues arising.
*Liaising with clients, colleagues, and other healthcare professionals in a positive, friendly, calm and sympathetic manner. This may include dealing with complex information or where there is barriers to understanding.
*Provide cover and support during times of absence for the core functioning of the administration team.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
20 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year Please note for part time hours the salary will be pro rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
348-CSS-8510
Job locations
Royal South Hants Hospital
Graham Road
Southampton
Hampshire
SO14 0YG
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Royal South Hants Hospital
Graham Road
Southampton
Hampshire
SO14 0YG
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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