Patient Advisor
The closing date is 06 July 2025
Job summary
Welcome to Medina Healthcare on the Isle of Wight. We are recruiting for a Patient Advisor to join our friendly and professional team.
The successful candidate will have a desire to provide a high standard of customer service, be able to adapt to a fast paced environment and be flexible in their working hours.
We are a supportive and forward thinking practice, valuing the contribution employees make to achieve a safe, effective and responsive service.
We are looking for an enthusiastic team player, who is computer literate, well organised and capable of paying attention to detail.
Main duties of the job
The following are the core responsibilities of the Patient Advisor. There may be on occasion, a requirement to carry out other tasks, this will be dependant upon such factors such as workload and staffing levels.
- Maintaining and monitoring the practice appointment system
- Process person, telephone and e request appointments
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Taking requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct request for information, i.e. SAR, insurance, solicitor letters and DVLA forma to the administrative team
- Carryout system searches as required
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- To undertake any other duties as deemed appropriate by the practice
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
20 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year Please note for part time hours the salary will be pro rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
348-CSS-8488
Job locations
Medina Healthcare
Brannon Way
Ryde
Isle of Wight
PO33 4NW
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Medina Healthcare
Brannon Way
Ryde
Isle of Wight
PO33 4NW
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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