Administration Secretary

Job summary

As a team, we support individuals with acute mental health needs requiring intensive input to remain in the community. The team also works collaboratively with our colleagues on the wards at Antelope House to help reduce the amount of time patients remain in hospital by offering support via hospital at home.

Your main responsibilities will be to provide a quality telephone and administrative support service to the multidisciplinary team; you will be the first point of contact for service users, carers and professionals, therefore excellent communication skills and the ability to remain calm is essential.

You will be required to produce clinical letters on behalf of our team practitioners and consultants (some of which may be required to be transcribed from our audio system), take minutes at monthly team meetings and perform a range of other general administration duties.

Main duties of the job

Your main responsibilities will be to provide a quality telephone and administrative support service to the multidisciplinary team; you will be the first point of contact for service users, carers and professionals, therefore excellent communication skills and the ability to remain calm is essential.

You will be required to produce clinical letters on behalf of our team practitioners and consultants (some of which may be required to be transcribed from our audio system), take minutes at monthly team meetings and perform a range of other general administration duties.

An ability to multitask within a busy office environment is essential, as is the ability to remain calm dealing with a high volume of calls, some of which may be challenging.

You will work efficiently with our systems and processes, ensuring the security and accessibility of relevant information and documentation, and to help underpin the smooth running of the office.

You will work under the direction of the team Administration Supervisor, but will be capable of using your own initiative.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Antelope House

Brintons Terrace

Southampton

Hampshire

SO14 0YG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Antelope House

Brintons Terrace

Southampton

Hampshire

SO14 0YG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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