Job summary
The Crisis Resolution & Home Treatment Team in Southampton supports individuals with acute mental health needs requiring intensive input to remain in the community. The team also works collaboratively with our colleagues on the wards at Antelope House to help reduce the amount of time patients remain in hospital by offering support via hospital at home.
Our service provides a variety or clinical interventions to collaboratively tailor our care plans to each individual service user. These include psychological interventions, medication support, prescribing, access to group work and cares support.
We are a forward thinking and innovative team with a passion for Quality Improvement.
We are looking for an enthusiastic, grounded, yet innovative, Mental Health Support Worker who is committed to the principles of service user focussed care to become part of our team.
Main duties of the job
As a Support Worker in the team, you will be supported by the multi-disciplinary team to deliver intensive, recovery focussed intervention for individuals presenting with acute clinical needs as an alternative to hospital admission. You will hold positive communication skills, enabling you to be a role model for others, as well as positively representing The Hampshire & Isle of Wight Healthcare Trust. You will also be able to liaise effectively with other services, both internal and external to Southern Health Foundation NHS Trust, retaining service user focus at the heart of any clinical decision making to ensure the best outcome.
We are a 24-hour service and the team work a range of shifts including weekends and nights.
Potential candidates should ideally have relevant mental health community experience. We are looking for a candidate who has excellent skills, communication and knowledge, and a positive attitude to the care of adults within the community setting.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- *NVQ 2 in care / Level 2 Certificate in Mental Health Work in care or agreed equivalent.
- *Commitment to undertake continuing personal development and to gain appropriate Level 3 qualifications within an agreed timescale.
- *Current drivers' licence.
Desirable
- NVQ 3 in Care / Certificate in Community Mental Health Care or agreed equivalent
Experience
Essential
- Experience of mental health services (as a worker or service user / carer).
Desirable
- *Experience of emotional distress.
- *Working in a community setting.
Additional Criteria
Essential
- *Ability to listen effectively and communicate effectively at all levels.
- *Basic written communication skills to enable completion of records etc.
- *Empathy, compassion and patience.
- *Ability to create innovative solutions to help empower service users.
- *Ability to work unsupervised in a range of settings.
- *Ability to form positive therapeutic relationships with service users and carers.
- *A keenness to make a positive contribution to improving the quality of life for people with mental health problems.
- *Ability to recognise and support the personal resourcefulness of people with mental illness.
- *Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities and cultural awareness.
- *Ability to provide practical support with daily living activities and to work in a way which will enable service users to obtain/retain responsibility for their decision making.
- *An ability to act calmly in emergencies and to respond in a professional manner to potentially challenging behaviour.
Person Specification
Qualifications
Essential
- *NVQ 2 in care / Level 2 Certificate in Mental Health Work in care or agreed equivalent.
- *Commitment to undertake continuing personal development and to gain appropriate Level 3 qualifications within an agreed timescale.
- *Current drivers' licence.
Desirable
- NVQ 3 in Care / Certificate in Community Mental Health Care or agreed equivalent
Experience
Essential
- Experience of mental health services (as a worker or service user / carer).
Desirable
- *Experience of emotional distress.
- *Working in a community setting.
Additional Criteria
Essential
- *Ability to listen effectively and communicate effectively at all levels.
- *Basic written communication skills to enable completion of records etc.
- *Empathy, compassion and patience.
- *Ability to create innovative solutions to help empower service users.
- *Ability to work unsupervised in a range of settings.
- *Ability to form positive therapeutic relationships with service users and carers.
- *A keenness to make a positive contribution to improving the quality of life for people with mental health problems.
- *Ability to recognise and support the personal resourcefulness of people with mental illness.
- *Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities and cultural awareness.
- *Ability to provide practical support with daily living activities and to work in a way which will enable service users to obtain/retain responsibility for their decision making.
- *An ability to act calmly in emergencies and to respond in a professional manner to potentially challenging behaviour.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
