111 Mental Health Triage Service Rapid Response Vehicle Practitioner

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 20 April 2025

Job summary

Are you a Mental Health Nurse or Social Worker looking for a new challenge?As a trust we care about our staff and believe in supporting our staff to develop in their careers within HIOW NHS Foundation Trust.The 111 Mental Health Triage Service launched in 2018 and covers the Hampshire area including Surrey & Borders and the Isle of Wight. The service has been recognised nationally for making a positive difference and improving outcomes for patients and is being replicated across the country. Employed by HIOW NHS Foundation Trust we work closely with the South-Central Ambulance Trust.

Main duties of the job

The service is accessed when patients ring 111, they will firstly be triaged by a call handler that will determine their needs. If the person has mental health needs, they will be placed into the mental health queue whereby a mental health practitioner from our team will check their history, then call the patient back to provide support.The service supports all ages and can provide a wide range of assistance that can include listening, reassurance, brief psychological interventions as well as referral to primary and secondary services.The Mental Health Rapid Response Vehicle covers the Hampshire area including Southampton and Portsmouth. HIOW Foundation Trust provide the nurse and South-Central Ambulance Service provide the paramedic. The role also involves working closely with other Healthcare Professionals and Hampshire Police.The MHRRV is dispatched in the same way an ambulance is, however, the Mental Health Practitioner will have the patient's details and be able to access their history and crisis plans to deliver consistent and guided support. Working alongside a paramedic the patient will be assessed to provide the most suitable intervention.The service operates across a 24hr period which involves working a rotational shift pattern and can offer flexible working.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

01 April 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

348-AC-7275

Job locations

Southern House

Otterbourne

Winchester

Hampshire

SO21 2RU

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Registered MH or LD nurse or Social Worker.

Person Specification

Qualifications

Essential

Registered MH or LD nurse or Social Worker.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.