Healthcare Support Worker (Physical Health)

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 13 April 2025

Job summary

Are you passionate about making a difference in the community? We're looking for a dedicated Health Care Support Worker to join our Urgent Community Response Team. In this vital role, you will be an active member our team, working to provide high-quality, efficient, and effective care.

What We're Looking For:

*A caring, empathetic individual with a passion for providing high-quality care.

*Ability to work efficiently in a fast-paced environment while maintaining the highest standard of care.

*Strong communication skills and a willingness to work as part of a supportive team.

*Previous experience in a healthcare setting.

Please note that we are unable to offer sponsorship for this role.

Main duties of the job

*Maintain excellent communication with patients, relatives and members of the team regarding all aspects of care, demonstrating a variety of communication skills in accordance to patient need.

*Maintain clear, concise and legible documentation in accordance to organisational policy.

*Communicate on complex and sensitive issues.

*Use a range of verbal and non-verbal communication tools to communicate complex information effectively with service users, families, colleagues, team members and other agencies to facilitate the delivery of care programmes, to promote effective communication.

*Reflect on barriers to communication and use knowledge of different methods to support and improve communication with individuals.

*To communicate appropriate information to and from other departments/service areas as required.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

26 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Based on full time hours

Contract

Permanent

Working pattern

Full-time, Part-time, Compressed hours

Reference number

348-MNH-7825

Job locations

Unit 2 Wessex Business Park

Wessex Way, Colden Common

Winchester

Hampshire

SO21 1WP

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

*Full Driving licence
*Experience within a health care setting
*Literacy and Numeracy level 2 (GCSE A-C)

Desirable

*Care Certificate
*First Aid certificate
*Community experience

Experience

Desirable

*Experience in carrying out clinical skills for example, blood pressure, urinalysis
*Previous experience in group work, for example ability to conduct patient education sessions
*Previous experience of discharge co-ordination in hospital setting
*Demonstrate an acceptable
level of health knowledge
*An awareness of risk management.
*Knowledge of multi-agency services available and processes for referral
*Team Working
*Flexible and adaptive
*Non-judgmental
*Self-reflecting with regards to
personal and professional development
*Approachable and facilitative person-centred approach
*Ability to secure the co-operation of colleagues at all levels across agencies
*Work without direct supervision.
*Practical experience in health care setting either before, during or after education development to prepare for this role
*Ability to manage a small caseload
*Act within own limitations, seeking advice from trained staff, in order to recommend and/or decide on the best course of action.

Person Specification

Qualifications

Essential

*Full Driving licence
*Experience within a health care setting
*Literacy and Numeracy level 2 (GCSE A-C)

Desirable

*Care Certificate
*First Aid certificate
*Community experience

Experience

Desirable

*Experience in carrying out clinical skills for example, blood pressure, urinalysis
*Previous experience in group work, for example ability to conduct patient education sessions
*Previous experience of discharge co-ordination in hospital setting
*Demonstrate an acceptable
level of health knowledge
*An awareness of risk management.
*Knowledge of multi-agency services available and processes for referral
*Team Working
*Flexible and adaptive
*Non-judgmental
*Self-reflecting with regards to
personal and professional development
*Approachable and facilitative person-centred approach
*Ability to secure the co-operation of colleagues at all levels across agencies
*Work without direct supervision.
*Practical experience in health care setting either before, during or after education development to prepare for this role
*Ability to manage a small caseload
*Act within own limitations, seeking advice from trained staff, in order to recommend and/or decide on the best course of action.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.