Patient Advisor

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

This job is now closed

Job summary

Welcome to Medina Healthcare on the Isle of Wight. We're recruiting a patient advisor to join our friendly and professional team.

The successful candidate will have a desire to provide a high standard of customer service, be able to adapt to a fast pace of chance and be flexible in their working hours.

We are a supportive and forward thinking practice, valuing the contribution employees make to achieve a safe, effective and responsive service.

We are looking for an enthusiastic team player, will be computer literate, well organised and capable of paying attention to detail.

Main duties of the job

The following are the core responsibilities of the Patient Advisor. There may be on occasion, a requirement to carry out other tasks, this will be dependent upon such factors such as workload and staffing levels

Maintaining and monitoring the practice appointment system

Process personal, telephone and e request appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Imitating contact with and responding to, requests from patients, team members and external agencies

Photocopy documentation as required

Data Entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e. SAR, insurance, solicitors letters and DVLA forma to the administrative team

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

To undertake any other duties as deemed appropriate by the practice

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

12 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year based on full time hours

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

348-PRI-7280

Job locations

Medina Healthcare

Brannon Way

Ryde

Isle of Wight

PO33 4NW

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

GCSE Mathematics & English (C or above)
AMSPAR Receptionists Qualification
NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working with the general public
Experience of providing excellent customer service
Experience with using basic IT Systems

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

GCSE Mathematics & English (C or above)
AMSPAR Receptionists Qualification
NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working with the general public
Experience of providing excellent customer service
Experience with using basic IT Systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.