UCR and H@H VW Clinical Coordinator and Triage Practitioner

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 16 March 2025

Job summary

We are seeking an enthusiastic and skilled individual to join our multidisciplinary team, which includes a Consultant Practitioner, Advanced Clinical Practitioners, Registered Nurses, Occupational Therapists, Physiotherapists, Paramedic Practitioners, and Health Care Support Workers.

The team provides an urgent response service to patients experiencing a health crisis, with the goal of supporting them at home rather than requiring hospital admission. The post holder will play a vital role in the triage and coordination of referrals, ensuring that patients receive timely and appropriate care.

This role involves processing incoming telephone referrals, assessing acuity, and coordinating team responses. The referrals come from ambulance crews, emergency departments, NHS 111, GPs, community and specialist therapy/nursing teams, and self-referrals. Using professional judgment and critical thinking, the post holder will determine whether to accept referrals, allocate resources accordingly, or redirect cases to appropriate services.

This position offers a hybrid working model, allowing for both home-based and office-based work.

Main duties of the job

Clinical Triage and Referral Management

Process all incoming telephone referrals and assess patient acuity to determine appropriate response.

Make clinical decisions based on Urgent Community Response (UCR) and Hospital @ Home (H@H) Virtual Ward (VW) guidance.

Case manage referrals to ensure timely and effective service delivery.

Escalate urgent cases or redirect referrals to appropriate professionals when necessary.

Coordination and Communication

Work collaboratively within a multidisciplinary team to provide patient-centered care.

Allocate visits and coordinate resources within the clinical triage team.

Liaise with referrers, including ambulance services, emergency departments, GPs, NHS 111, and community teams.

Maintain accurate and timely documentation of referral decisions and patient interactions.

Professional Standards and Teamwork

Uphold high professional standards in all clinical interactions.

Contribute to service improvements and help develop best practices in triage and urgent response care.

Work in a fast-paced environment, making critical decisions to support patients in crisis.

Adapt to a hybrid working model, ensuring effective collaboration between remote and office-based colleagues.

If you have strong clinical expertise, excellent communication skills, and a passion for urgent care services, we would love to hear from you!

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

26 February 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year Based on full time hours

Contract

Permanent

Working pattern

Full-time, Part-time, Home or remote working

Reference number

348-MNH-7506

Job locations

1 Bullspen

Manor Court, Herriard

Basingstoke

Hampshire

RG25 2PH

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Appropriate professional qualification e.g. RGN, Occupational Therapist, Physiotherapist or Paramedic
Professional UK registration e.g. NMC / HCPC
Evidence of Continued Professional Development (CPD) clearly recorded for professional profile
Able to demonstrate a good command of the English Language both written and verbal
Computer Literate in both data entry and communicating via IT - emails and reports

Person Specification

Qualifications

Essential

Appropriate professional qualification e.g. RGN, Occupational Therapist, Physiotherapist or Paramedic
Professional UK registration e.g. NMC / HCPC
Evidence of Continued Professional Development (CPD) clearly recorded for professional profile
Able to demonstrate a good command of the English Language both written and verbal
Computer Literate in both data entry and communicating via IT - emails and reports

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.