Receptionist Apprentice

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 28 February 2025

Job summary

Open only to applicants from HIOW NHS system, which is limited to; HIOW Healthcare, HIOW ICB, PHU, IOW NHS Trust, UHS, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.

The location of the role will be Fareham Child Development Centre, 24 West Street, Fareham, PO16 0LF.

We are looking for an enthusiastic, flexible, and self-motivated person to join our friendly Reception Team based at the brand-new Child Development Centre in Fareham as an Apprentice Receptionist Administrator.

The successful candidate will have a caring and courteous manner and enjoy working with, and meeting people. You will be working within the Business Support Team and working in liaison with clinicians and families.

You will need to be resourceful, organised and capable of delivering high quality support to a busy service during challenging times.

This is a full-time Apprentice position and a great opportunity to work in a new healthcare centre and earn a qualification whilst working. A criterion of the apprenticeship is that you attend college/virtual and complete all the necessary standards set out in the Apprenticeship. You will be supported by your line manager and given protected time to attend lessons and complete course work. Upon completion you will be awarded a Level 2 Customer Service Apprenticeship. You will then need to partake in the recruitment process to secure a substantive post with Hampshire and Isle of Wight Healthcare NHS Foundation Trust.

Main duties of the job

To provide a welcoming, friendly, approachable, comprehensive and efficient front of house reception for visitors and staff at Fareham Child Development Centre (CDC).

To keep the reception areas safe, clean and tidy at all times.

To be responsible for the smooth running of the conference suite of rooms.

To work as part of a skill mix team to provide a comprehensive reception and administrative support to the Child and Family Service.

To effectively prioritise own workload whilst maintaining confidentiality and diplomacy at all times both independently or as part of a team.

To carry out other duties as necessary to meet the changing needs of Hampshire and Isle of Wight Healthcare NHS Foundation Trust, in accordance with management requirements and appropriate to banding

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

03 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 to £23,615 a year based on full time hours

Contract

Apprenticeship

Duration

24 months

Working pattern

Full-time

Reference number

449-CFS-7237

Job locations

Fareham Child Development Centre

24 West Street

Fareham

Hampshire

PO16 0LF

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Educated to GSCE Grade 4 or above in English and Maths or equivalent standard

Experience

Essential

Previous typing/word processing experience.

Desirable

Previous experience of working within the NHS.
Previous experience in a front facing or customer service based role.
Previous experience of working in a constantly changing environment.

Person Specification

Qualifications

Essential

Educated to GSCE Grade 4 or above in English and Maths or equivalent standard

Experience

Essential

Previous typing/word processing experience.

Desirable

Previous experience of working within the NHS.
Previous experience in a front facing or customer service based role.
Previous experience of working in a constantly changing environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.