Administration Team Lead

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 26 January 2025

Job summary

Day-to-day delivery of a comprehensive and responsive Integrated Single Point of Access support service within Integrated Community Services. The ISPA provides administrative support to community physical health teams across Mid and North Hampshire. The Band 4 roles provide support and Team Leadership for the band 3 administrators based across various sites: Winchester, Herriard, Andover.

You will be responsible for the operational oversight of the ISPA Team's activities on a day-to-day basis to provide an effective, efficient and customer / stakeholder focussed service which meets the changing needs of the Trust.

The Band 4 will be experienced and proficient in the use of Microsoft packages including excel, PowerPoint and word. We are looking for someone that has experience of managing a small to medium sized team. Who has good time management, is process focused and has appropriate interpersonal skills to enable line managing the team and liaising with various stakeholders. An important focus will be on maintaining a positive team culture while ensuring workflow is maintained in accordance with our operational procedures. Experience in E-roster, RIO, SBS and Clare's is desirable, but training will be provided.

As a team player, you'll be able to prioritise your work to meet deadlines and have a customer focused approach. You will support the development and implementation of ISPA procedures, as we work together to develop and improve the service offered by the ISPA.

Main duties of the job

To assist the Matron and Clinical Leads in the development and maintenance of a quality administrative service across the district.

To provide direct supervision for administrators including 1:1s and appraisals.

To coordinate and support secretarial and administrative duties to clinicians and other non-medical staff. To assist in the organisation of the department and clinician's workload. This would also include being the first point of contact for complex enquiries from patients, carers and other professionals and to liaise with GPs, other departments and external organisations.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

13 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Based on full time hours

Contract

Permanent

Working pattern

Full-time

Reference number

348-MNH-6930

Job locations

1 Bullspen

Manor Court, Herriard

Basingstoke

Hampshire

RG25 2PH

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Good secondary education grade
NVQ 3 Business Administration
ECDQ

Person Specification

Qualifications

Essential

Good secondary education grade
NVQ 3 Business Administration
ECDQ

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.