Administrator / Receptionist - New Forest CMHT

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 24 January 2025

Job summary

Administrator / Receptionist

New Forest CMHT (East) - Anchor House, Totton

We are looking for someone to work part-time, Thursday and Friday in a busy, customer/administration service-based role with the New Forest Community Treatment team based in Totton.

This post will suit an experienced, enthusiastic and flexible individual who is committed to providing a first class customer care experience to patients. This post will suit individuals who thrive in busy dynamic environments.

You must:

Demonstrate previous experience of delivering first class customer care in a dynamic environment

Demonstrate excellent communication skills

Demonstrate the personal qualities required of a caring, compassionate and flexible individual

Possess IT Skills

Main duties of the job

To input clinical data onto the electronic patient record

To receive incoming telephone calls and recorded messages to the Service and take messages, taking action where appropriate and within level of responsibility, including making calls to outside agencies

To receive all incoming mail and distribute to the relevant recipient. To sort outgoing mail for the Royal Mail and internal services

To organise room bookings and pre-book rooms for regular meetings

To carry out photocopying, scanning and filing as required

To order stationery and medical supplies as required

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

03 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Based of full time hours

Contract

Permanent

Working pattern

Part-time

Reference number

348-SW-6929

Job locations

Anchor House

67-69 Ringwood Road, Totton

Southampton

Hampshire

SO40 8DX

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Good standard of education at GCSE English and Maths or equivalent

Experience

Essential

Office and reception experience

Desirable

Previous NHS experience

Additional Criteria

Essential

Office / administration skills
Switchboard experience

Person Specification

Qualifications

Essential

Good standard of education at GCSE English and Maths or equivalent

Experience

Essential

Office and reception experience

Desirable

Previous NHS experience

Additional Criteria

Essential

Office / administration skills
Switchboard experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.