MSK Administration Assistant

Job summary

We are currently recruiting for a flexible member staff to join our MSK Outpatients Administration Team based within Hampshire. This role will be located at Avalon House in Winchester. The role is a part time, 30 hours a week position, and we work on a shift basis of 8am-5pm Monday to Friday, so you still get to enjoy a full weekend to relax in this stunning part of the UK. There will be a requirement to travel to Totton for two weeks for initial training.

We are seeking an Administrator join our team delivering a smooth and efficient administration service to support the MSK Outpatient Services for Southern Health NHS Foundation Trust. You will ensure that patients' appointments/ follow ups are booked in a timely and professional manner; also ensuring associated paperwork is processed efficiently. You will be taught all the necessary admin skills to fulfil this role and will receive support and training from the trust throughout.

If you can demonstrate strong administration and excellent customer service skills, then you may be our ideal candidate.

In order to ensure that we provide a patient focused service, an excellent telephone manner is essential as is the ability to work calmly under pressure and to use your initiative. You will need to demonstrate a flexible approach to ensure that tasks are carried out.

Full training will be provided.

Main duties of the job

1.Provide an excellent customer service experience for all patients and service users at all times.

2.There will be the requirement to occasionally support other sites across the Trust depending on service need.

3.Prepare patient case notes for patient appointments.

4.Ensure all diagnostic information required for patients' appointments is available using the Electronic Radiology tracking systems and Electronic Pathology systems.

5.To book hospital appointments for patients attending Outpatient Clinics using Electronic Patient Record System (EPR) and the e-Referral IT service.

6.Update EPR with accurate data to support effective management information and meet recording standards.

7.Undertake general admin support including scanning, filing, and opening of post that arrives on site.

8.Provide management information to report reasons for appointment delays and clinic cancellations.

9.Highest standard of data quality input is required at all times to capture accurate information that enables strategic analysis of the overall activity of the Trust.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Avalon House

Chesil Street

Winchester

Hampshire

SO23 0HU

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Avalon House

Chesil Street

Winchester

Hampshire

SO23 0HU

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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