Heart Failure Team Administrator

Job summary

Are you a highly motivated person looking for a role as an NHS administrator?

An opportunity has arisen for a Band 3 Administrator to join an established Heart Failure service. Based temporarily at Havant Health Centre the service covers Fareham, Gosport, Havant, Waterlooville, Hayling, Petersfield and Bordon areas. Experience of the trust IT systems would be desirable but not essential as training will be given.

Due to the high volume of work, you will need to have a degree of resilience and be able to work well under pressure, though full support is given through peer support, and regular formal supervision. You will be supporting the Heart Failure Nurses with booking appointments, taking phone calls for health professionals and patients and other clerical responsibilities.

For further information or for an informal visit please contact Lisa Male (Service Lead)

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT.

Main duties of the job

Under the supervision of the daily lead clinician for Heart Failure, receive and process referrals following service criteria. To provide administrative, audio typing where needed and secretarial support for the Heart Failure Service.

To liaise with General Practitioners and other Health Care agencies, service users and relatives to referrals, visits, follow up appointments, and acute hospitals.

Clinical triage will be provided by the clinician on duty. Receive process and follow up referrals received from external stakeholders via email, letter, and telephone as indicated in the Standing Operating Procedure. When necessary be able to assist in the provision of administrative/secretarial support to the clinical triage staff, according to the needs of the service users.

To access PHU IT systems to gather information needed for specialist nurse to triage referrals and treat patients.

Provide comprehensive administrative & secretarial support to the Heart Failure Specialist Lead and the service. To oversee the seamless running of the administration of the service and to line manage Volunteers.

Responsible for the maintenance of patients' records, staff diaries (including the management of the eRoster) and the distribution of relevant information. Using initiative, working autonomously in referring issues to other relevant parties as appropriate, ensuring confidentiality and security of information is maintained at all times.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Havant Health Centre

Civic Centre Road

Havant

Hampshire

PO9 2AZ

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Havant Health Centre

Civic Centre Road

Havant

Hampshire

PO9 2AZ

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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