Job summary
The Health Care Support Worker will work as an active member of the Urgent Community Response Team to provide a high quality, efficient and effective service to patients.
Main duties of the job
*Maintain excellent communication with patients, relatives and members of the team regarding all aspects of care, demonstrating a variety of communication skills in accordance to patient need.
*Maintain clear, concise and legible documentation in accordance to organisational policy.
*Communicate on complex and sensitive issues.
*Use a range of verbal and non-verbal communication tools to communicate complex information effectively with service users, families, colleagues, team members and other agencies to facilitate the delivery of care programmes, to promote effective communication.
*Reflect on barriers to communication and use knowledge of different methods to support and improve communication with individuals.
*To communicate appropriate information to and from other departments/service areas as required.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- *Full Driving licence
- *Experience within a health care setting
- *Literacy and Numeracy level 2 (GCSE A-C)
Desirable
- *Care Certificate
- *First Aid certificate
- *Community experience
Experience
Desirable
- *Experience in carrying out clinical skills for example, blood pressure, urinalysis
- *Previous experience in group work, for example ability to conduct patient education sessions
- *Previous experience of discharge co-ordination in hospital setting
- *Demonstrate an acceptable
- level of health knowledge
- *An awareness of risk management.
- *Knowledge of multi-agency services available and processes for referral
- *Team Working
- *Flexible and adaptive
- *Non-judgmental
- *Self-reflecting with regards to
- personal and professional development
- *Approachable and facilitative person-centred approach
- *Ability to secure the co-operation of colleagues at all levels across agencies
- *Work without direct supervision.
- *Practical experience in health care setting either before, during or after education development to prepare for this role
- *Ability to manage a small caseload
- *Act within own limitations, seeking advice from trained staff, in order to recommend and/or decide on the best course of action.
Person Specification
Qualifications
Essential
- *Full Driving licence
- *Experience within a health care setting
- *Literacy and Numeracy level 2 (GCSE A-C)
Desirable
- *Care Certificate
- *First Aid certificate
- *Community experience
Experience
Desirable
- *Experience in carrying out clinical skills for example, blood pressure, urinalysis
- *Previous experience in group work, for example ability to conduct patient education sessions
- *Previous experience of discharge co-ordination in hospital setting
- *Demonstrate an acceptable
- level of health knowledge
- *An awareness of risk management.
- *Knowledge of multi-agency services available and processes for referral
- *Team Working
- *Flexible and adaptive
- *Non-judgmental
- *Self-reflecting with regards to
- personal and professional development
- *Approachable and facilitative person-centred approach
- *Ability to secure the co-operation of colleagues at all levels across agencies
- *Work without direct supervision.
- *Practical experience in health care setting either before, during or after education development to prepare for this role
- *Ability to manage a small caseload
- *Act within own limitations, seeking advice from trained staff, in order to recommend and/or decide on the best course of action.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
