Administrator

Southern Health NHS Foundation Trust

The closing date is 21 October 2024

Job summary

This is an exciting opportunity to join the Single Point of Access Team for Hampshire CAMHS. The Single Point of Access Team manages the referrals into the service, along with supporting advice and consultation. Do you have excellent organisational, communication and administrative skills, and do you have the ability to work on your own initiative and to maintain a calm approach under pressure? Flexibility, problem solving skills, listening skills, a confidential approach, the ability to work to tight deadlines and as part of a team are all essential for this role. The role is 9am-5pm Monday, Thursday and Friday, however flexibility with hours / days will be considered to the right applicant.

Main duties of the job

To provide comprehensive and efficient administrative support to the team; this will include handling all aspects of correspondence, including processing referrals and dealing with telephone enquiries.

Liaise with other directorates and staff at all levels and with external agencies.

To open and process incoming and outgoing mail for the team.

To be responsible for scanning and uploading documents into RIO, accurately onto the correct tab and in a timely manner.

To provide reception services, receiving visitors on behalf of the department, dealing sensitively with people, in person and on the telephone, taking accurate messages and providing follow up action as required, using appropriate initiative.

To accurately record messages and information from any callers in a timely manner and to initiate appropriate procedures, maintaining effective channels of communication.

To be responsible for managing the diaries of the team and prioritising competing needs.

To be responsible for initiating and sending out, without reference, routine correspondence and a variety of self-help information,

Ensure that data is stored accurately and correctly in line with relevant Trust policies.

Ensure that all information is clear and is handled in a confidential manner, in line with the relevant Trust policies.

To be responsible for maintaining clear and accurate filing and database systems.

To undertake photocopying, post and filing as required.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.

The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Based of full time hours

Contract

Permanent

Working pattern

Part-time

Reference number

348-SS-5933

Job locations

Omega House

112 Southampton Road

Eastleigh

Hampshire

SO50 5PB

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

NVQ 3 in Business & Administration or evidence of equivalent practical experience
RSA 3 or equivalent experience and evidence of further practical experience
Good standard of secondary education; GCSE at Grade C or above, or equivalent

Person Specification

Qualifications

Essential

NVQ 3 in Business & Administration or evidence of equivalent practical experience
RSA 3 or equivalent experience and evidence of further practical experience
Good standard of secondary education; GCSE at Grade C or above, or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.