Southern Health NHS Foundation Trust

Business Support Assistant

This job is now closed

Job summary

We are recruiting for a Business Support Assistant to work as an integrated member of the Community Division providing comprehensive, professional, confidential, efficient, and effective administrative support to the team, including advice and support to patients / relatives and visitors if required across 3 localities

To work with Locality Services to provide proactive administrative support to the team, assisting in the day-to-day operational work of the team. This will involve liaising with members of the team, service leads and members of community staff across the division as well as localities, the organisation, external organisations, and members of the public.

Provide efficient administrative, reception and clerical support to the team.

Please note that the vacancy may close early if we receive sufficient applications.

Main duties of the job

To deal with a wide range of administrative tasks to include arranging appointments, filing and supporting the administrative team in the general day to day running of the office

Provide effective and efficient clerical and office support to the team as required.

Carry out all administrative and clerical duties and any associated initiatives, efficiently and to a high standard.

Keep accurate and clear records on all systems used by the service for both clients and staff.

To prioritise workload to meet demands of service as agreed with Lead Administrator/Team leader.

Organise meetings across health and social care system, using Outlook and make travel arrangements for staff as required (where relevant)

Photocopying, scanning, or filing as required.

Answering the telephone and dealing with enquires on behalf of the team and resolve any services enquires.

Maintenance of files, records, databases, reports, spreadsheets, website content and correspondence using Microsoft Office packages including Word, Excel and PowerPoint or bespoke software/databases.

Provision of general housekeeping duties such as reporting faults with office equipment and/or chasing up departments as necessary.

Undertake any duties commensurate with the post.

To collect updates from appropriate service areas and support the service to produce regular performance and activity statistical data.

Always ensure suitable communications and behaviour, in line with the Trust visions and values statement.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.

The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Date posted

06 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £22,383 a year based on full time hours

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

348-IOW-5722

Job locations

Sandown Health Centre

The Barracks & Civic Centre Offices, Broadway

Sandown

Isle of Wight

PO36 9EA

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

English Language and Mathematics GCSE at grade A to C or equivalent.

Desirable

Demonstrated NVQ level 2 in administration or related equivalent experience.

Experience

Essential

Good knowledge of administrative policies and procedures.
Computer literate and have a good working knowledge of Microsoft office applications including Word/Excel/Outlook and experience with Information systems/databases.
Able to prioritise workload and deal with pressured situations.
Skilled in management of telephone enquires (polite and professional telephone manner, passing on appropriate information in a timely and effective manner).
Demonstrated ability to proactively maintain confidentiality.

Desirable

Excellent knowledge of local systems and processes.
Knowledge of working within Health/Social Care setting.

Person Specification

Qualifications

Essential

English Language and Mathematics GCSE at grade A to C or equivalent.

Desirable

Demonstrated NVQ level 2 in administration or related equivalent experience.

Experience

Essential

Good knowledge of administrative policies and procedures.
Computer literate and have a good working knowledge of Microsoft office applications including Word/Excel/Outlook and experience with Information systems/databases.
Able to prioritise workload and deal with pressured situations.
Skilled in management of telephone enquires (polite and professional telephone manner, passing on appropriate information in a timely and effective manner).
Demonstrated ability to proactively maintain confidentiality.

Desirable

Excellent knowledge of local systems and processes.
Knowledge of working within Health/Social Care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Sandown Health Centre

The Barracks & Civic Centre Offices, Broadway

Sandown

Isle of Wight

PO36 9EA

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Sandown Health Centre

The Barracks & Civic Centre Offices, Broadway

Sandown

Isle of Wight

PO36 9EA

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)