Hospital at Home Administrator

Job summary

The Urgent Community Response Team (UCR) provides a rapid assessment, diagnostic and treatment service to reduce unscheduled admissions for people with complex health needs, exacerbation of long-term conditions and frailty. The Hospital @ Home (H@H) model is for longer length of stay and treatment under the UCR/H@H service. Patients referred to the UCR service are seen within 2 hours, and those applicable transferred to the Frailty Hospital at Home. The service aims to provide hospital level care at home and includes, urgent case management responding to crisis, recovery support, self-management, and adapt a collaborative approach with patients. The Mid Hampshire UCR team operates from a hub in Colden Common, located near Winchester. UCR Mid Hampshire delivers a joined-up approach across Winchester and Andover locality, providing excellence in care and engage with all GP practices, South Central Ambulance Service, community district nursing teams, local acute trusts and wider stakeholders in the locality. The service runs 0800-2000 7 days a week, 365 days a year.

Main duties of the job

The post holder will work as an active member of the Urgent Community Response Team/Frailty Hospital at Home to provide a high quality, efficient and effective service to patients. The post holder will provide administrative/clinical support for the running of the hospital at home model and the clinical team maintaining the effectiveness in a fast-paced environment. The post holder will be responsible for the accurate management of the Hospital at Home for both the team and the service users. The post holder will be proficient, knowledgeable, and competent. They will use problem solving skills to identify issues and resolve them or seek help to ensure the smooth running of the service. The post holder will continue to develop their role through the acquisition of further skills, knowledge, and competences, to be determined by the needs of patients, the service, and the team. The post holder will have experience of working in primary care/community, ideally in health, social care or other support roles including direct contact with patients, their families, and carers in a related role. Applicants will need excellent administration, interpersonal and communication skills and be organised, patient and empathetic. The post is full time (37.5 hours per week) and allows for flexibility through working a combination of home and office workplace options. (Hybrid). The post holder will be expected to work flexibly 8 hrs a day across a 7 day period between the hours of 8am-6pm (With 30mins unpaid lunch).

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.

The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Unit 2 Wessex Business Park

Wessex Way, Colden Common

Winchester

Hampshire

SO21 1WP

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Unit 2 Wessex Business Park

Wessex Way, Colden Common

Winchester

Hampshire

SO21 1WP

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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