Patient Support Administrator
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Job summary
We are looking for a friendly, enthusiastic and motivated person who enjoys part of a team. This is an opportunity to join the Specialist Palliative Care Team (SPCT) as a Patient Support Administrator. You must have excellent communication and IT skills commensurate with this role.
The position is based at Rowans Hospice, Purbrook but travel may be required to cover other sites.
You will be responsible for day-to-day administration tasks such as managing referrals, booking appointments, making and receiving telephone calls, ordering supplies and all other administrative duties as required by the service. You will work closely with the Clinical Leads, Nursing and medical staff.
We are looking for someone who likes to be busy; works well in a team and is able to communicate well with staff and members of the public. You will be an effective and experienced administrator, comfortable with using your own initiative.
As a team player, you'll be able to prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within an NHS environment is desirable but not essential, as full training will be provided.
Informal enquiries to Jenny Mason.
Main duties of the job
To provide comprehensive administrative support for the Specialist Palliative Care Team (SPCT).
The post holder will have responsibility for the day-to-day administration and booking of home visits working in collaboration with the clinical and non-clinical team members.
To provide an excellent customer service experience for service users at all times.
To record outpatient attendance and take messages for all staff groups.
To update the RiO system in accordance with standard operating procedures.
To provide cross site cover to support the needs of the service
About us
Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.
With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.
We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.
The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed.
Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.
Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.
Details
Date posted
10 June 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 to £22,383 a year based on full time hours
Contract
Fixed term
Duration
6 months
Working pattern
Part-time
Reference number
348-PSE-4924
Job locations
The Rowans Hospice
Purbrook Heath Road, Purbrook
Waterlooville
Hampshire
PO7 5RU
Employer details
Employer name
Southern Health NHS Foundation Trust
Address
The Rowans Hospice
Purbrook Heath Road, Purbrook
Waterlooville
Hampshire
PO7 5RU
Employer's website
https://www.southernhealth.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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