Receptionist

Job summary

Petersfield Urgent Treatment Centre (UTC)

We are a practitioner led service committed to delivering high quality care to the local population of Petersfield and the surrounding areas. The UTC operates 08:00 -- 20:00 hours, 365 days a year, offering treatment for both minor injury and minor illness to adults and children. Patients can pre-book appointments through NHS 111 as well as walk-in attendance.

This is a patient facing role. The successful applicants should be an experienced receptionist, with good communication and organisational skills. Duties will include booking patients into the department, taking telephone enquiries and referring them to the appropriate practitioner, monitoring the booked 111 appointments, data collection, arranging out-patient clinic appointments and general administrative support for the clinical lead and practitioners. Proficiency in computing skills will be required though training on the specific computer systems used will be given.

Good communication skills are essential when dealing with patients both in person and via the telephone. A professional and sensitive manner is required to be always maintained. The post holder will be required to liaise with patients and therefore requires courtesy, discretion, and confidentiality at all times.

For further details / informal visits, please contact Paul Fisher, Service Lead or Lisa Gordon, Senior Reception/Admin Lead on the contact details provided.

Main duties of the job

*To provide high standards of care for patients and their families by supporting a team of Nurse Practitioners in their assessment and implement the planned care and safe discharge.

*To support the nurse practitioners, staff nurses and associate practitioners in the delivery of direct patient care.

*To contribute to the development and evaluation of nursing practice within the MIU.

*Participate as an effective member of the nursing team.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.

The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Petersfield Hospital

Swan Street, Petersfield

Petersfield

Hampshire

GU32 3LB

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Petersfield Hospital

Swan Street, Petersfield

Petersfield

Hampshire

GU32 3LB

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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