Administration Officer

Job summary

Southern Health NHS Foundation Trust is looking to recruit 1 additional Administration Officer to join the NHS Talking Therapies Hampshire Step 3 Service. This post is full-time (37.5 hours per week) on a fixed-term contract of 12-months.

The team is seeking a dedicated and highly motivated administrator to ensure that the administration of the NHSTTH service is carried out efficiently and professionally. The role will be varied but will include the booking of patient appointments and supporting Step 3 therapists.

The post will be based at Black Horse House in Eastleigh, and the successful candidate will be required to work with other members of the NHSTTH administration and management team as well as external partners, such as Solent Mind.

The successful applicant will be expected to have a positive approach to customer care, have excellent communication skills, and be able to work in a very demanding and busy environment. The successful applicant will also have excellent IT skills and a willingness to learn.

For further information or an informal discussion, please Contact Lynne Lane lynda.lane@southernhealth.nhs.uk

Main duties of the job

To contribute to the day-to-day administrative processes of the NHSTTH Step 3 Service. This will include becoming an expert user of IAPTus to provide support for Step 3 and updating the system with appropriate information. Also maintaining an effective and efficient administrative system for the screening, appropriate allocation, and management of appointments: ensuring the flexibility of appointment schedules is promoted to meet the needs of the patients.

To liaise with patients, families, General Practitioners and other agencies and professionals, as appropriate, as part of the function for the Step 3 Service.

To answer the telephone in a professional manner dealing with any queries raised and liaising with Therapists, as required.

To ensure all emails are answered promptly and effectively as well as delivering messages accurately to the clinical team using professional judgement as required.

To assist with the admin for patient groups, eg sending out patient resources, links for online group sessions as required.

Support to Admin Lead and Wider Team

To provide the provision of administrative support to the Admin Lead, and other members of staff as required.

To communicate effectively with all Therapists and the wider team to provide administrative support to these colleagues.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

As a Trust, our footprint spans more than 200 sites across Hampshire, wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities.

- We function as a unified team, placing patients and staff at the forefront of all our endeavours.

- Our 7,000+ workforce is skilled and diverse, with a deep commitment to ongoing staff development. We offer customised training, leadership pathways, and a plethora of career opportunities.

- We respect and listen to your thoughts, ideas, and concerns via well-established network of staff groups to increase awareness and appreciation of equality, diversity, and inclusion.

Building on all this, we are currently working closely with other local NHS Trusts to integrate all our collective community, mental health, and learning disability services across Hampshire and Isle of Wight. Our new organisation is set to launch in April 2024 and will incorporate Southern Health, Solent, Isle of Wight and Sussex Partnership Trusts.

While the new Trust will be substantially bigger, it will continue to cater to the unique needs of different communities, streamlining services and making healthcare across the county more accessible.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Black Horse House

3rd Floor, 8 - 10 Leigh Road

Eastleigh

Hampshire

SO50 9FH

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Black Horse House

3rd Floor, 8 - 10 Leigh Road

Eastleigh

Hampshire

SO50 9FH

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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