Secure Services Receptionist

Southern Health NHS Foundation Trust

This job is now closed

Job summary

A great opportunity has arisen to appoint a motivated, enthusiastic and hardworking Secure Services Receptionist to our existing team at our Adult Secure Unit. We are looking for someone who enjoys meeting people, has a pleasant telephone manner, is able to work using their own initiative as well as working within a small team with the ability to cope during busy times. Working within a Secure Unit isn't just a job, it's a career a place where your ideas are listened to and your skills and successes are both valued and recognised.

The Role

Working at Ravenswood House, in this role you will be the first point of contact for all service users, staff and visitors to the unit and will be responsible for responding to all telephone enquiries appropriately.

Under the supervision of the Reception Manager the successful candidate will be responsible for the provision of a quality customer care service and will provide effective and efficient functioning of the safety and security systems within reception.

You will be expected to portray yourself in a manner which positively reflects the values of Trust and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

Previous experience of working within a reception is desirable but not essential, as full training will be provided.

Main duties of the job

Under the supervision of the reception manager the post holder will be responsible for the provision of a quality customer care service to all visitors, employees and service users to Ravenswood House.

Full training will be given to support the appointed candidate to fulfil the duties of the reception role which include.

Acting as the first point of contact for all visitors and service users to Ravenswood House as well as responding to all telephone enquiries appropriately, whilst portraying themselves in a manner which positively reflects the values of the organisation and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

Ensuring that the integrity of the safety and security provisions are maintained and appropriate procedures are adhered to in the event of a security breach or safety related incident.

Acting as the main point of contact for all visitors, members of the general public and visitors to the unit.

Providing effective and efficient functioning of the safety and security systems within reception.

Receiving and distributing unit and trust internal post and external post.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

As a Trust, our footprint spans more than 200 sites across Hampshire, wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities.

- We function as a unified team, placing patients and staff at the forefront of all our endeavours.

- Our 7,000+ workforce is skilled and diverse, with a deep commitment to ongoing staff development. We offer customised training, leadership pathways, and a plethora of career opportunities.

- We respect and listen to your thoughts, ideas, and concerns via well-established network of staff groups to increase awareness and appreciation of equality, diversity, and inclusion.

Building on all this, we are currently working closely with other local NHS Trusts to integrate all our collective community, mental health, and learning disability services across Hampshire and Isle of Wight. Our new organisation is set to launch in April 2024 and will incorporate Southern Health, Solent, Isle of Wight and Sussex Partnership Trusts.

While the new Trust will be substantially bigger, it will continue to cater to the unique needs of different communities, streamlining services and making healthcare across the county more accessible.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Date posted

07 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £22,383 a year Based on full time hours

Contract

Permanent

Working pattern

Part-time

Reference number

348-SS-4047

Job locations

Ravenswood House

Mayles Lane, Knowle

Fareham

Hampshire

PO17 5NA

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

*Good all round general education.

Person Specification

Qualifications

Essential

*Good all round general education.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.