Southern Health NHS Foundation Trust

Apprentice Admin Assistant

This job is now closed

Job summary

Would you like to come and work in the NHS?

Do you want to work in a customer service and administration job?

Would you enjoy working in a fast-paced environment where customer/patient outcomes are at the forefront of everything do?

Would you like to join a trust where the staff feel rewarded and valued in the work that they do?

If so then we would love to talk to you?

Based near the stunning New Forest town of Lymington we are currently recruiting for an Apprentice Administrator to join our friendly team.

We require an administration apprentice to join our team, delivering a smooth and efficient administration service to support Outpatient Services for Southern Health NHS Foundation Trust. The successful post holder will be working within a demanding but rewarding environment, you will be contributing to the patient receiving their care. You will learn all aspects of the administration tasks needed to ensure that patients' appointments/ follow ups are booked in a timely and professional manner; also ensuring associated paperwork is processed efficiently. You may also need to assist with prepping of clinics and reception duties.

If you are keen and have a willingness to learn and undertake all tasks however big or small, then we would love to here from you and welcome you to our team.

Main duties of the job

Our aim is to provide high quality, safe services which improve the health, wellbeing and independence of the people we care for. We deliver these services to our community so you will feel a real sense of achievement and that your work makes a difference to local people's lives.

Providing the best service to our patients is vital and you will therefore be passionate about patient care and customer service.

Knowledge of computer systems would be preferable and after training you are prepared to use the telephone to communicate with patients, GPs and other hospitals.

About us

Are you committed to providing remarkable care and service?

Are you passionate about helping people and want to make a difference every day?

We want to meet you!

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.

Southern Health has over 300 sites across the county and we serve 1.5 million people throughout all stages of their lives. Our aim is to work alongside the people we support (and our health and care partners) to deliver the best possible care and constantly improve.

Here at SHFT we have so much to be proud of:

Working as a team and supporting each other, we put patients and our staff at the heart of everything we do.
We have a skilled and diverse workforce and are committed to our staff development, offering bespoke training packages, leadership pathways and career opportunities.
We offer a variety of benefits such as an amazing pension scheme, generous annual leave, Childcare Choices scheme, many discounts (Blue Light card, The Company Shop, NHS Staff Discounts, cycle to work scheme) and much more.

Come to work with us, together we will provide outstanding treatment and care to improve lives.

Date posted

31 January 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year based on full time hours

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

348-SW-N-1070A

Job locations

Lymington New Forest Hospital

Wellworthy Road

Lymington

Hampshire

SO41 8QD

Job description

Job responsibilities

To assist with and maintain the necessary administrative procedures to ensure effective outcomes are achieved within Elective Services.

Word processing of correspondence including letters, memorandums, agendas, minutes, reports, group material which will include spreadsheets and graphs.

Undertake all necessary Data entry.

Monitor generic email inbox and action / distribute as required.

Undertake a variety of clerical duties including photocopying, post, filing and scanning.

Answer the telephone, dealing with enquiries and distribute messages for staff or providing information to callers as appropriate.

Undertake specific projects as directed by your line manager.

Attend weekly, monthly, or as and when required meetings taking, transcribing and disseminating of minutes.

Assist with the arrangements for external meetings and appointments and preparation of any documentation required for such situations.

Covering other admin posts in times of absence and planned leave.

To support Receptionists in Clinic as and when required.

To maintain information storage systems for easy retrieval e.g., general filing systems.

Distribute information to staff when required.

To undertake any duties commensurate with the position.

Job description

Job responsibilities

To assist with and maintain the necessary administrative procedures to ensure effective outcomes are achieved within Elective Services.

Word processing of correspondence including letters, memorandums, agendas, minutes, reports, group material which will include spreadsheets and graphs.

Undertake all necessary Data entry.

Monitor generic email inbox and action / distribute as required.

Undertake a variety of clerical duties including photocopying, post, filing and scanning.

Answer the telephone, dealing with enquiries and distribute messages for staff or providing information to callers as appropriate.

Undertake specific projects as directed by your line manager.

Attend weekly, monthly, or as and when required meetings taking, transcribing and disseminating of minutes.

Assist with the arrangements for external meetings and appointments and preparation of any documentation required for such situations.

Covering other admin posts in times of absence and planned leave.

To support Receptionists in Clinic as and when required.

To maintain information storage systems for easy retrieval e.g., general filing systems.

Distribute information to staff when required.

To undertake any duties commensurate with the position.

Person Specification

Qualifications

Essential

Good standard of basic education with GCSE English language or comparable relevant work experience

Person Specification

Qualifications

Essential

Good standard of basic education with GCSE English language or comparable relevant work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Lymington New Forest Hospital

Wellworthy Road

Lymington

Hampshire

SO41 8QD

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Lymington New Forest Hospital

Wellworthy Road

Lymington

Hampshire

SO41 8QD

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)