Senior Administrator and Patient Assistant

Job summary

We are looking for an experienced Administration & Clerical Assistant to provide a comprehensive administration and clerical service for the West Hants Enteral Nutrition Service. This small team is made up of Dietitians, Support Workers, and Nurses. This post is a varied and interesting position involving maintaining an effective front line administrative service to manage patient contacts and appointments.

Our administrator is a vital role which team underpins the success, efficiency, and effectiveness of the Team. This role would provide a great opportunity to develop your organisational and administration skills within this small friendly department. Responsibilities in this role include supporting the team with lone working, roster management and ordering equipment and stationery.

This role will involve enhanced patient contact with the opportunity to support patients directly with their enteral feeding equipment needs. You would have training in enteral feeding equipment and be able to liaise with the enteral feed company to support patients with deliveries. You would also help with collating clinical patient information.

We are looking for someone that can work well within a team and can also show initiative and work independently. You will demonstrate strong interpersonal and communication skills, be organised and possess excellent IT skills. Experience of NHS clinical systems is desirable although programme specific training will be provided.

Main duties of the job

*To provide administrative support to the West Hampshire Enteral Nutrition Service

*Respond to telephone/written/electronic/personal enquires from patients and stakeholders, maintaining own knowledge of service is sufficient to answer or re-direct these enquiries effectively.

*Compile, manage and co-ordinate daily secretarial tasks.

*Manage Trust e-rostering system on behalf of the team

*To support the Team Lead in the planning and management of meetings and events specifically collation of documentation, distribution of reminders and follow-ups. Will be required to take minutes at meetings.

*Undertake general admin support and work collaboratively with other team administrators and clinical staff.

*Provide a good customer service experience for all patients at all times.

About us

Are you committed to providing remarkable care and service?

Are you passionate about helping people and want to make a difference every day?

We want to meet you!

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.

Southern Health has over 300 sites across the county and we serve 1.5 million people throughout all stages of their lives. Our aim is to work alongside the people we support (and our health and care partners) to deliver the best possible care and constantly improve.

Here at SHFT we have so much to be proud of:

• Working as a team and supporting each other, we put patients and our staff at the heart of everything we do.
• We have a skilled and diverse workforce and are committed to our staff development, offering bespoke training packages, leadership pathways and career opportunities.
• We offer a variety of benefits such as an amazing pension scheme, generous annual leave, Childcare Choices scheme, many discounts (Blue Light card, The Company Shop, NHS Staff Discounts, cycle to work scheme) and much more.

Come to work with us, together we will provide outstanding treatment and care to improve lives.

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Romsey Hospital

Winchester Hill

Romsey

Hampshire

SO51 7ZA

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Romsey Hospital

Winchester Hill

Romsey

Hampshire

SO51 7ZA

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

---