Apprentice Ulysses Systems Support

Job summary

We are looking for an apprentice to join the team, to support across Ulysses Risk Management System and Incident and Serious Incident Team. The successful candidate will be expected and complete the Business Administration NVQ (Level 2/3 depending on experience). This will be a fully funded post with 20% of the working week undertaking NVQ supported studies. The other 80% of the week you will be supporting delivery of the Ulysses Risk Management System Modules, for which training will be given.

The team have supported five apprentices to complete their training and NVQ qualifications in the past couple of years enabling them to go on to find careers in administration or systems support.

Main duties of the job

The main duties of this role include:

*Maintaining the Ulysses System

*To support development of the system in liaison with the Ulysses System Developer and Ulysses Systems Support Officer to meet changing Trust needs

*Providing a help desk and triaging facility for the Ulysses System

Incident Module

Risk Module

Complaints Module

Inquest and Claims Module

Safeguarding

Freedom to Speak Up

Records Management

*Undertake proactive Ulysses system maintenance, including maintaining staff and patient databases to remove duplicates and errors. Updating department structures on Ulysses in line with organisational changes.

*Producing regular scheduled reports for all modules on the system.

*Support the delivery of the incident management and review systems.

The main skills required for this role are:

*IT skills - would be required to use Microsoft Office - in particular Word to support serious incident panels and Excel to track documents.

*Attention to detail and focus in order to check quality and content of information reported onto the Ulysses Risk Management System, escalating issues as appropriate.

*Excellent communication skills (face to face and by telephone) with staff from all levels of the Trust, able to explain technical concepts to staff of all levels and understanding, with strong influencing skills.

*Excellent time management and organisational skills related working for the incident and risk team who all have different and competing requirements.

About us

Are you committed to providing remarkable care and service?

Are you passionate about helping people and want to make a difference every day?

We want to meet you!

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.

Southern Health has over 300 sites across the county and we serve 1.5 million people throughout all stages of their lives. Our aim is to work alongside the people we support (and our health and care partners) to deliver the best possible care and constantly improve.

Here at SHFT we have so much to be proud of:

• Working as a team and supporting each other, we put patients and our staff at the heart of everything we do.
• We have a skilled and diverse workforce and are committed to our staff development, offering bespoke training packages, leadership pathways and career opportunities.
• We offer a variety of benefits such as an amazing pension scheme, generous annual leave, Childcare Choices scheme, many discounts (Blue Light card, The Company Shop, NHS Staff Discounts, cycle to work scheme) and much more.

Come to work with us, together we will provide outstanding treatment and care to improve lives.

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Tatchbury Mount

Calmore

Southampton

Hampshire

SO40 2RZ

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Tatchbury Mount

Calmore

Southampton

Hampshire

SO40 2RZ

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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