Care Navigator

Job summary

We are looking for an enthusiastic and experienced GP Receptionist to join our friendly and busy GP Practice. This will be primarily within our telephone hub at Waterside Medical Centre; although there will be some need to work across all our Gosport sites. You will need to be able to demonstrate strong interpersonal, communication and presentation skills, be organised and have the ability to work as part of an integrated multi-skilled team, within a fast-paced environment. Flexibility is essential along with an understanding, acceptance and adherence to the need for strict confidentiality.

As a team player, you'll be able to prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within the NHS is desirable but not essential as full training will be provided.

Main duties of the job

The post-holder will deal with patient requests and enquiries face to face and via telephone, booking/amending appointments, prescription and repeat medication queries plus actioning any patient tasks from practice team, working strictly in accordance with the Practice protocols.

About us

Are you committed to providing remarkable care and service?

Are you passionate about helping people and want to make a difference every day?

We want to meet you!

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.

Southern Health has over 300 sites across the county and we serve 1.5 million people throughout all stages of their lives. Our aim is to work alongside the people we support (and our health and care partners) to deliver the best possible care and constantly improve.

Here at SHFT we have so much to be proud of:

• Working as a team and supporting each other, we put patients and our staff at the heart of everything we do.
• We have a skilled and diverse workforce and are committed to our staff development, offering bespoke training packages, leadership pathways and career opportunities.
• We offer a variety of benefits such as an amazing pension scheme, generous annual leave, Childcare Choices scheme, many discounts (Blue Light card, The Company Shop, NHS Staff Discounts, cycle to work scheme) and much more.

Come to work with us, together we will provide outstanding treatment and care to improve lives.

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Waterside Medical Centre

Mumby Road

Gosport

Hampshire

PO12 1BA

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Waterside Medical Centre

Mumby Road

Gosport

Hampshire

PO12 1BA

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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