Apprentice Administration Assistant

Job summary

Based near the stunning New Forest town of Lymington we are currently recruiting for an Apprentice administrator to join our friendly team.

We require an administration apprentice to join our team, delivering a smooth and efficient administration service to support Outpatient Services for Southern Health NHS Foundation Trust. The successful post holder will be working within a demanding but rewarding environment, you will be contributing to the patient receiving their care. You will learn all aspects of the administration tasks needed to ensure that patients' appointments/ follow ups are booked in a timely and professional manner; also ensuring associated paperwork is processed efficiently. You may also need to assist with prepping of clinics and reception duties.

If you are keen and have a willingness to learn and undertake all tasks however big or small, then we would love to here from you and welcome you to our team.

Knowledge of computer systems would be preferable and after training you must be prepared to use the telephone to communicate with patients, GPs, and other hospitals.

Providing the best service to our patients is vital and you will therefore be passionate about patient care and customer service.

Our aim is to provide high quality, safe services which improve the health, wellbeing, and independence of the people we care for. We deliver these services to our community so you will feel a real sense of achievement and that your work makes a difference to local people's lives.

Main duties of the job

This is a training post for 18 months. During this apprenticeship you will be trained to undertake the duties in the job description.

To provide a comprehensive administration service across Elective Services.

To obtain a Level 2 Customer Service Practitioner qualification.

To work across the teams within the Trust to support patient's ongoing care.

To work with the teams to provide a service data collecting and reporting for Department of Health and NHS targets.

To carry out duties within the Trusts Information Governance procedures and guidance.

About us

Are you committed to providing remarkable care and service?

Are you passionate about helping people and want to make a difference every day?

We want to meet you!

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.

Southern Health has over 300 sites across the county and we serve 1.5 million people throughout all stages of their lives. Our aim is to work alongside the people we support (and our health and care partners) to deliver the best possible care and constantly improve.

Here at SHFT we have so much to be proud of:

• Working as a team and supporting each other, we put patients and our staff at the heart of everything we do.
• We have a skilled and diverse workforce and are committed to our staff development, offering bespoke training packages, leadership pathways and career opportunities.
• We offer a variety of benefits such as an amazing pension scheme, generous annual leave, Childcare Choices scheme, many discounts (Blue Light card, The Company Shop, NHS Staff Discounts, cycle to work scheme) and much more.

Come to work with us, together we will provide outstanding treatment and care to improve lives.

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Lymington New Forest Hospital

Wellworthy Road

Lymington

Hampshire

SO41 8QD

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Lymington New Forest Hospital

Wellworthy Road

Lymington

Hampshire

SO41 8QD

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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