Southern Health NHS Foundation Trust

Continence Administrator

This job is now closed

Job summary

We are seeking to recruit a part time band 3, Administrator to join the Continence Team at Parklands House, London Road, Basingstoke, working 15 hours per week, hours and days to be negotiated at interview.

As part of this demanding role, we shall expect you to deliver a high standard of administration skills providing support to the Specialist Continence Team. Duties will include data input to assist with product provision, booking clinic appointments, following service guidelines and standards, dealing with a high number of telephone queries, using Rio (the Trust's electronic information system) and other data base systems, communicating with service users and healthcare professionals.

As a team player, you will be able to prioritise your work in order to meet deadlines and the demands of the service and have a customer-focused approach, understanding of the issues of confidentiality with the ability to empathise with service users and deal with them in a tactful and diplomatic way. Full training will be provided.

Working for the Trust includes the benefit of free parking at your work base and learning and development opportunities.

Must be flexible, as you may need to travel across the Trust, therefore, a car driver and access to a car is essential for this post.

Main duties of the job

The post holder will work as part of the Hub Admin team giving support to the Continence Service, in line with Data Protection and Service Guidelines. To work under the supervision of the Hub Admin Supervisor. Responsibilities will include, data input (Rio and other database systems), accuracy and attention to detail is essential. To receive and input referrals, Care Homes, and product reviews. To book clinical appointments. To liaise with patients, service users, carers, and staff. To deal with the high volume of telephone and email queries most related to product provision. Much of this role is non-patient facing with most contact made by telephone or by email.

About us

Are you committed to providing remarkable care and service?

Are you passionate about helping people and want to make a difference every day?

We want to meet you!

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.

Southern Health has over 300 sites across the county and we serve 1.5 million people throughout all stages of their lives. Our aim is to work alongside the people we support (and our health and care partners) to deliver the best possible care and constantly improve.

Here at SHFT we have so much to be proud of:

Working as a team and supporting each other, we put patients and our staff at the heart of everything we do.
We have a skilled and diverse workforce and are committed to our staff development, offering bespoke training packages, leadership pathways and career opportunities.
We offer a variety of benefits such as an amazing pension scheme, generous annual leave, Childcare Choices scheme, many discounts (Blue Light card, The Company Shop, NHS Staff Discounts, cycle to work scheme) and much more.

Come to work with us, together we will provide outstanding treatment and care to improve lives.

Date posted

12 November 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

£8,692 to £9,270 a year

Contract

Permanent

Working pattern

Part-time

Reference number

348-SW-N-1051B

Job locations

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AH

Job description

Job responsibilities

*To plan, organise, and manage own workload, in line with relevant policies and procedures, occasionally working alone and acting independently or as part of a team.

*To show extensive use of initiative in prioritising and making decisions in relation to effectively supporting the smooth operation of the service.

*Accurate data input via third party database provided by Product Provider, to assist with the provision of products & working in partnership with the product provider, identifying anomalies when relevant.

*To sift new incoming referrals, process according to current operating procedures which includes booking clinic appointments, via scheduled face to face clinics or video consultation.

*Resolving queries regarding product provision/deliveries liaising with Clinicians, product supplier, service users, HCPs.

*To manage incoming and outgoing correspondence including email, noting importance and urgency so that it can be prioritised.

*Answering telephone queries, taking messages, prioritising, and acting upon as necessary; ensuring information is passed to relevant persons in a timely, accurate and professional manner.

*Exercise judgement when dealing with non-product queries and analyse information to resolve any issues that may arise.

*Sound knowledge of product provision, procedures, and systems, answering queries and problem solving at times escalating issues, when appropriate, to the Administration Supervisor.

*Processing care home and community referrals, identifying and prioritising according to urgency.