Receptionist/Clerical Officer Health & Wellbeing

Job summary

The post holder will provide reception/ administrative services to the Staff Health and Wellbeing Centre.

The role requires good communication and interpersonal skills.

The post holder will have some responsibility for the day to day running of the reception desk ensuring the highest standard of customer service and communication is maintained.

Whilst providing an efficient customer service function to the patient, and visitors to the Centre, the post holder will ensure the telephone is answered and queries dealt with efficiently, record patient information, make appointments and escalate issues as necessary.

The post holder will be responsible for carrying out a number of clerical tasks such as the accurate input of data into the patient database system, spreadsheets and word documents.

This will include dealing with confidential information such as setting up and maintaining medical records, HR related reports and laboratory results

To act as Receptionist, Administrator to the Staff Health and Wellbeing Centre.

Assist in the booking of outpatient clinics (pre employment, management referral) and ensure relevant information is input on COHORT and internal spreadsheets.

Main duties of the job

To complete in line with the administrative pathway clinics e.g. pulling of medical notes, filing of notes in appropriate locations (physical and electronic), chasing and matching medical reports, arranging appointments.Ensure patient details are correct and accurately input on COHORT and internal systems.File letters, reports and any relevant correspondence into patient's medical notes.Monitor the shared email account as well as own and action appropriately.To book patients transport where required.Deal with enquiries by letter, telephone, voicemail or email from e.g. patients, GPs, external agencies, SLA Business Managers, other internal departments other hospitals, Trust Management, solicitors, and pharmaceutical and health provider representatives.Provide a courteous and efficient telephone service to patients.Communicate with patients/carers regarding personal or sensitive information.Training of staff within the boundaries of own skills and knowledge.Take personal responsibility for the quality of work undertaken and tocontribute towards service improvements.To assist with the monitoring and ordering of stationery for the unit including requirements for the photocopier.Co-operate in the introduction of "new technology" as it may apply to the Centre's administrative work.To assist with the typing of clinical correspondence when required.

About us

The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

• CAREthat is evidence based, high quality and compassionate
• SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits.