Job summary
An exciting opportunity has arisen for two part-time Team Administrator/Receptionists to join our friendly front-of-house and administration team at Selby Child and Adolescent Mental Health Services, based at Worsley Court.
These posts are part-time and will work hours to complement each other, ensuring that there is sufficient reception cover during core office hours of Monday to Friday 9am to 5pm.
Selby CAMHS is located at Worlsey Court, which is located on the site of Selby War Memorial Hospital. As such it has easy access to public transport. Equally there is ample parking available.
Previous NHS experience not essential.
Main duties of the job
We are looking for friendly, customer-focussed Administrator /Receptionists to join a small administration team. Reception duties include greeting children and young people, their families and carers, staff and visitors to the building. Similarly they will be answering queries via telephone and email. The ability to be able to adapt their communication approach, remain calm and communicate clearly is essential as well as promoting a positive culture for children and young people living with mental health issues.
The successful candidate will be expected to perform basic admin tasks, coordinate room bookings, update clinic lists, create and send appointment letters, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying and ensure that all information in the reception area for staff and public is clearly displayed and updated as appropriate.
About us
We are the Child and Adolescent Mental Health Service, who offers support to children and young people from the age of 5 to 18. We offer support to children and young people who require specialist assessment and intervention for a mental health need. The service also offers specialist diagnostic assessments for Autism and ADHD, and we offer post-diagnostic support for young people diagnosed with ADHD.
We are small, friendly team of supportive staff who work tightly with our administration team.
Job description
Job responsibilities
We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we'll be happy to help.
Job description
Job responsibilities
We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we'll be happy to help.
Person Specification
Qualifications
Essential
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experience
Essential
- Data inputting experience.
- Experience of general office duties.
- Customer service experience.
Knowledge
Essential
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and how to maintain this
- Knowledge of office systems and processes.
- Knowledge of receiving visitors/telephone callers and taking accurate messages.
Skills
Essential
- Input data accurately/efficiently
- Demonstrate good organisational and time management skills including ability to prioritise effectively
- Demonstrate good customer service skills
Person Specification
Qualifications
Essential
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experience
Essential
- Data inputting experience.
- Experience of general office duties.
- Customer service experience.
Knowledge
Essential
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and how to maintain this
- Knowledge of office systems and processes.
- Knowledge of receiving visitors/telephone callers and taking accurate messages.
Skills
Essential
- Input data accurately/efficiently
- Demonstrate good organisational and time management skills including ability to prioritise effectively
- Demonstrate good customer service skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
