Job summary
An opportunity has arisen to recruit an experienced and highly motivated Team Administrator within mental health services for older people. Our team manage caseloads of both organic (dementia pathway) and functional patients and you would work to support both parts of the team. This is a permanent position, working 37.5 hours per week. Our opening times are between 9 - 5pm Monday to Friday.
Main duties of the job
Applications are invited from individuals who work accurately under pressure, can be flexible and is a good team member in addition to being suitably qualified for the post of Band 3 Team Administrator.
As part of the community team, the successful applicant will provide a comprehensive administrative and secretarial support to all members of the multi-disciplinary team. The post holder will first point of contact for service users, family and carers, responding to a range ofenquiries or concerns over the telephone., in addition to dealing with enquiries to the community team, from GPs and other professionals,taking action where necessary and ensuring messages are communicatedaccurately to relevant personnel and in an appropriate and timely manner.
Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.
The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.
About us
We nurture the recovery journey of anyone in need of our help. In our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
Job description
Job responsibilities
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
For an informal chat please contact Kay Wood, community Team Manager by email - kaywood1@nhs.net. Telephone 01642777400
Job description
Job responsibilities
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
For an informal chat please contact Kay Wood, community Team Manager by email - kaywood1@nhs.net. Telephone 01642777400
Person Specification
Qualifications
Essential
- Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
- Customer Service experience (face to face, answering calls, correspondence)
- Experience of organising completing demands and workloads
- Experience of setting up and maintenance of administrative systems and processes
- Experience of working autonomously and proactively
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications
- Understanding of data protection and the need for confidentiality and how to maintain this
- Knowledge of office systems and processes
Skills
Essential
- Good interpersonal and communications skills (articulate, meaningful, legible and appropriate to the audience)
- Accurately transcribe data from a variety of sources, including digital dictation software
- Numerate to be able to undertake basic calculations/information
- Follow and work within defined procedures
- Good organisational skills and able to prioritise workload and work on own initiative within procedures
- Ability to work as part of a team, sharing knowledge and training
- High level of attention to detail and quality of work
- Ability to use and maintain office systems
- Demonstrate accurate keyboard skills through the ability to word process documents and complete information accurately
Person Specification
Qualifications
Essential
- Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
- Customer Service experience (face to face, answering calls, correspondence)
- Experience of organising completing demands and workloads
- Experience of setting up and maintenance of administrative systems and processes
- Experience of working autonomously and proactively
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications
- Understanding of data protection and the need for confidentiality and how to maintain this
- Knowledge of office systems and processes
Skills
Essential
- Good interpersonal and communications skills (articulate, meaningful, legible and appropriate to the audience)
- Accurately transcribe data from a variety of sources, including digital dictation software
- Numerate to be able to undertake basic calculations/information
- Follow and work within defined procedures
- Good organisational skills and able to prioritise workload and work on own initiative within procedures
- Ability to work as part of a team, sharing knowledge and training
- High level of attention to detail and quality of work
- Ability to use and maintain office systems
- Demonstrate accurate keyboard skills through the ability to word process documents and complete information accurately
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
