Job summary
We are seeking a dedicated Team Administrator to join our friendly team based at Huntington House, York.
You will provide comprehensive administrative and secretarial support to all members of the Memory Assessment team.
The main responsibilities of the role will be to provide full administrative support to a Memory assessment Service . This will include ensuring that information is gathered from GPs, and making sure that patients are invited to their appointments whilst keeping track of which stage of the clinical pathway the patient is on.
Main duties of the job
Excellent customer care skills and the ability to communicate effectively with patients and staff members who may experience some communication difficulties is an essential requirements of the role. Experience of working in a clinical area is desirable
Applicants must have a good education, sound IT knowledge and experience, with competency in Microsoft Office packages being essential. Applicants should hold NVQ level 3 in Business & Administration, or have a willingness to work towards a Level 3 qualification in Leadership and Management.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life
Job description
Job responsibilities
Deals with enquiries to the memory team, from service users, GPs and other professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner.
Arranges meetings, including booking venues, organising catering and distributing agendas, papers etc. Takes and distributes minutes as required and undertakes any other administrative follow up actions as required.
Accurately inputs, updates and retrieves data, in a timely manner, using a variety of systems including patient/client records. Assist in monitoring of performance information and data quality.
Arranges clinic appointments and sends out appropriate correspondence in a timely manner. Organises meetings which may be mulitidsciplinary or mulitagency.
Please see attached job description for full details, job summary and main duties required for the role.
Job description
Job responsibilities
Deals with enquiries to the memory team, from service users, GPs and other professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner.
Arranges meetings, including booking venues, organising catering and distributing agendas, papers etc. Takes and distributes minutes as required and undertakes any other administrative follow up actions as required.
Accurately inputs, updates and retrieves data, in a timely manner, using a variety of systems including patient/client records. Assist in monitoring of performance information and data quality.
Arranges clinic appointments and sends out appropriate correspondence in a timely manner. Organises meetings which may be mulitidsciplinary or mulitagency.
Please see attached job description for full details, job summary and main duties required for the role.
Person Specification
Qualification
Essential
- Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
- Customer Service experience (face to face, answering calls, correspondence)
- Experience of organising completing demands and workloads
- Experience of setting up and maintenance of administrative systems and processes
- Experience of working autonomously and proactively
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications
- Understanding of data protection and the need for confidentiality and how to maintain this
- Knowledge of office systems and processes
Person Specification
Qualification
Essential
- Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
- Customer Service experience (face to face, answering calls, correspondence)
- Experience of organising completing demands and workloads
- Experience of setting up and maintenance of administrative systems and processes
- Experience of working autonomously and proactively
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications
- Understanding of data protection and the need for confidentiality and how to maintain this
- Knowledge of office systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
