Job summary
An opportunity has arisen to recruit a highly motivated and experienced individual to a Team Secretary/Administrator position working 37.5 hours per week supporting the Getting Help Teams covering Teesside. The team is currently based at Evergreen, Acklam Road Hospital though this may change in the future.
As part of the community team, the successful applicant will provide a comprehensive administrative and secretarial support to members of the team to ensure that they have everything they need to provide the best possible care to the children, young people and families who use our service.
Main duties of the job
The post holder will be the first point of contact for service users, family and carers, responding to a range of enquiries or concerns over the telephone. In addition, the post-holder will be dealing with enquiries to the community team from other agencies and professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner.
Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential. You will be required to support and maintain standard systems and processes set out by the Trust. The successful candidate will need to have excellent IT and organisational skills and have a good knowledge and understanding of information systems.
We are looking for someone who feels comfortable multi-tasking in a busy environment and that can prioritise their workload and work to deadlines, whilst dealing sensitively with issues and maintaining confidential information.
About us
We are the Mental Health & Learning Disability NHS Trust for Durham Tees Valley
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Additional contact details: Andrew Snelling- Team Manager
a.snelling@nhs.net - 01642 529615
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Additional contact details: Andrew Snelling- Team Manager
a.snelling@nhs.net - 01642 529615
Person Specification
Qualifications
Essential
- Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale)
- ITQ Level 2 2 or equivalent or willingness to work towards
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Experience
Essential
- Significant secretarial/administrative experience.
Desirable
- Experience of participation in service and quality improvement initiatives.
- Secretarial/administrative experience in a clinical environment
Skills/Knowledge
Essential
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines
- Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and the associated legal and policy requirements.
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill
- Input data accurately / efficiently.
- Work on own initiative, prioritise work and consistently meet deadlines.
Desirable
- Knowledge of Trust systems e.g. cardea; IIC.
Person Specification
Qualifications
Essential
- Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale)
- ITQ Level 2 2 or equivalent or willingness to work towards
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Experience
Essential
- Significant secretarial/administrative experience.
Desirable
- Experience of participation in service and quality improvement initiatives.
- Secretarial/administrative experience in a clinical environment
Skills/Knowledge
Essential
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines
- Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and the associated legal and policy requirements.
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill
- Input data accurately / efficiently.
- Work on own initiative, prioritise work and consistently meet deadlines.
Desirable
- Knowledge of Trust systems e.g. cardea; IIC.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
