Job summary
An exciting opportunity has arisen for a permanent Administrative Officer for the Learning Disability Social Care Service.The post is 22.5 hours supporting the Learning Disability North Team based in Chester le Street Health Centre, Chester le Street. The Learning Disability North Team are an integrated service between DCC social care and TEWV health professionals, who work with those adults who have a learning disability.The post holder will be required to provide a comprehensive, effective and confidential general administrative service to Service Managers and busy Adult Social Care Teams on a day to day basis. To act as a member of the administrative team, demonstrating a flexible approach, ensuring the needs of the relevant teams are met.
Main duties of the job
Listed below are some of the responsibilities this role will be primarily responsible for:
Maintain diaries and schedule appointments.
Research, prepare and supply information as required including statistics, tracking information and producing reports.
Co-ordinate meetings including arranging venues, sending invitations, organising agendas, taking minutes and following up associated action points.
Provide administrative support to grievance and disciplinary investigations.
Prepare documents using a variety of formats including Microsoft Word, Excel and Powerpoint.
Applicants should hold an NVQ Level 3 in Business Administration or equivalent together with previous office/reception experience.Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
The successful candidate will be working alongside our Council's hybrid model between their home address and Chester le Street Health Centre based in Chester le Street.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Job description
Job responsibilities
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Person Specification
Qualifications
Essential
- Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale
- ITQ Level 2 or equivalent or willingness to work towards
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Experience
Essential
- Significant secretarial/administrative experience
Desirable
- Secretarial/administrative experience in a clinical environment
- Experience of participation in service and quality improvement and initiatives
- Experience of training/supervising junior administrative staff
Knowledge
Essential
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and the associated legal and policy requirements.
Desirable
- Working knowledge of medical/psychological terminology.
Skills
Essential
- Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
- Input data accurately / efficiently
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
- Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
- Work on own initiative, prioritise work and consistently meet deadlines.
- Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
Person Specification
Qualifications
Essential
- Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale
- ITQ Level 2 or equivalent or willingness to work towards
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Experience
Essential
- Significant secretarial/administrative experience
Desirable
- Secretarial/administrative experience in a clinical environment
- Experience of participation in service and quality improvement and initiatives
- Experience of training/supervising junior administrative staff
Knowledge
Essential
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and the associated legal and policy requirements.
Desirable
- Working knowledge of medical/psychological terminology.
Skills
Essential
- Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
- Input data accurately / efficiently
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
- Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
- Work on own initiative, prioritise work and consistently meet deadlines.
- Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
Address
North Integrated Learning Disability Team
Chester le Street Health Centre, Newcastle Road
Chester le Street
DH3 3UR
Employer's website
https://www.tewv.nhs.uk/ (Opens in a new tab)
