End User Computing Technical Lead

Job summary

An exciting opportunity has risen to be part of our dynamic and busy IT Department in the role of End User Computing Technical Lead. Your role will be to provide day to day management of an existing enterprise level EUC Technologies within the Trust and to play a pivotal role in future developments .

You will need to manage expectations and balance, organise and prioritise workload with minimum supervision and maintain a secure customer focused support service.

Applicants must have recent relevant experience of working in an IT environment within an IT desktop support role. Knowledge and experience of supporting existing NHS information systems on a range of platforms will be an advantage.

Main duties of the job

Main duties include:

Ensures records referring to the Technology Infrastructure, associated systems and devices are maintained and updated in a timely manner.

Maintains Information asset registers.

Operational lead for the proactive management of the current SCCM/MECM environment, ensuring there is Proactive monitoring, performance and expected end user service

Works with the EUC Technical Specialist to ensure device monitoring processes are in place to ensure the integrity of the environments and to maximise performance for end users.

Ensures that effective Incident and problem management control processes are in place and are actively managed in accordance with SLA's, utilising escalation processes both internal and external when required.

Always follows all Trust change control processes to the estates, this includes standard, normal and emergency changes.

Ensures that TOI's and SOP's are in place for the management and maintenance of the Trust's end user computing estate.

Works with the EUC Technical Specialist to develop actions plans to improve the level of compliance with governance standards, particularly controls assurance and audit reports.

Provides specialist advice on products within the IT teams and also colleagues within the Trust

Assists Digital and Data Services senior managers to put measures in place to ensure continuing improvement in business continuity and data quality.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.