Job summary
A fantastic opportunity has arisen for a conscientious and dynamic administrator/ administrators to join the close-knit and supportive Crisis Resolution Home Treatment Team (CRHTT)
CRHTT are based at The Orchards Community Unit, Ripon provide Urgent/ Crisis mental health services for people aged 18 - 65 years old and living in Harrogate and Ripon rural district.
The team base is easily accessible by car, bus and bicycle with off street parking available.
As a member of this ever growing and friendly team, you will work in an open plan office. The building is also home to other teams we work closely alongside and is anarea of high activity; no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.
We have a a full and part time position available and although the core hours and need of the team would require an 8.15am start time- we are willing to consider condensed hours for the right candidate.
Main duties of the job
Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.
This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with the medical secretaries, Consultants and Nursing colleagues, supporting them in ensuring that high standards are maintained and they have everything they need to provide the best possible care for the service users.
We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.
About us
With a starting salary of £22,816 pro rata per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scaleand benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.
All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.
Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.
We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.
Job description
Job responsibilities
The following responsibilities are examples, please refer to the attached Job Description for the complete picture.
Generic administrative activity such as: dealing with answer machine messages, responding to letters and emails, checking/taking the post, liaise with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (e.g. organising meetings/events), minute taking, data input, files and documentation prep (e.g. case notes), photocopying, filing.
To be a point of contact on behalf of the clinical team, for service users, carers and visitors; responding to enquiries in a patient and helpful manner.
To assist in cross-cover support as required for other community teams.
To interact compassionately with service users and carers at all times.
To promote a positive image of the mental health service, the Trust and the people who access our services.
We would very much welcome contact via phone or pre-arranged visit prior to application/ interview to share with you further details regarding the role.
Name : Nicola Holliday, Team Manager or Beverley McNally Medical Secretary 01765 632944
Email addresses: nicola.holliday1@nhs.net
beverly.mcnally@nhs.net
Additional contact - Joy Raw, Locality Admin Lead-
joy.raw@nhs.net
Job description
Job responsibilities
The following responsibilities are examples, please refer to the attached Job Description for the complete picture.
Generic administrative activity such as: dealing with answer machine messages, responding to letters and emails, checking/taking the post, liaise with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (e.g. organising meetings/events), minute taking, data input, files and documentation prep (e.g. case notes), photocopying, filing.
To be a point of contact on behalf of the clinical team, for service users, carers and visitors; responding to enquiries in a patient and helpful manner.
To assist in cross-cover support as required for other community teams.
To interact compassionately with service users and carers at all times.
To promote a positive image of the mental health service, the Trust and the people who access our services.
We would very much welcome contact via phone or pre-arranged visit prior to application/ interview to share with you further details regarding the role.
Name : Nicola Holliday, Team Manager or Beverley McNally Medical Secretary 01765 632944
Email addresses: nicola.holliday1@nhs.net
beverly.mcnally@nhs.net
Additional contact - Joy Raw, Locality Admin Lead-
joy.raw@nhs.net
Person Specification
Qualifications
Essential
- Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale)
- ITQ2 or equivalent qualification or willingness to work towards
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above Experience
Experience
Essential
- Significant secretarial/administrative experience.
Desirable
- Experience of participation in service and quality improvement initiatives.
- Secretarial/administrative experience in a clinical environment Skills/Knowledge
Skills/Knowledge
Essential
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines
- Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook)
- Understanding of confidentiality and the associated legal and policy requirements
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill
- Input data accurately / efficiently
Person Specification
Qualifications
Essential
- Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale)
- ITQ2 or equivalent qualification or willingness to work towards
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above Experience
Experience
Essential
- Significant secretarial/administrative experience.
Desirable
- Experience of participation in service and quality improvement initiatives.
- Secretarial/administrative experience in a clinical environment Skills/Knowledge
Skills/Knowledge
Essential
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines
- Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook)
- Understanding of confidentiality and the associated legal and policy requirements
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill
- Input data accurately / efficiently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
