Job summary
An opportunity has arisen to join a highly motivated, customer focused Digital & Data Services Department as a Digital Learning Manager on a permanent basis.
The Digital Learning Team at TEWV creates high-quality digital resources, lessons plans and training delivery, primarily to support learning digital and data products and services.
We also offer support Trustwide to any department with digital learning requirements. We collaborate closely with subject matter experts to create a range of products from an infographic to a complete online training package.
The digital learning team is also the hub to support Digital, Data and Technology (DDaT) workforce learning and development resources such as Microsoft ESS and the Skills Development Network.
We aim to:o Provide effective and innovative learning materials that are accessible, enabling the creation of a safe digital environment that places patients, carers, and colleagues at the centre of what we do.o To improve digital literacy and competency to result in a more digitally confident workforce
Main duties of the job
- Responsible for developing and leading a Digital Learning and content production service.
- Ensure that the digital learning content provided by the Digital Learning Team is engaging, innovative and informative
- To lead a team of staff to develop and maintain engaging and high quality digital learning and guidance for all digital products and systems.
- Work closely with the trust services and third party suppliers to ensure that the digital learning content available enables full and proficient use of IT systems and products.
- Facilitate the modernisation of IT training and guidance materials by working closely with staff across the Trust to ensure that their requirements for learning and support materials for digital products are met to support benefits realisation.
- Customer relationship management in the delivery of an efficient digital learning service
- Planning and co-ordination of requests for new learning andguidance content for all new information products or changes to existing products, working with the relevant experts from within the department to review, analyse and develop proposals for change in line with the Trust Digital Information strategy.
About us
The Digital & Data Services department offers excellent development and learning opportunities, a challenging work agenda, an opportunity to make a difference and career progression opportunities. We are seeking enthusiastic, customer focused individuals with the appropriate specialist knowledge to undertake this key role within the Trust.
The successful candidate will become a member of our customer focused team based at the Flatts Lane Centre. This post incorporates a hybrid working approach with some home working with the expectation to be able to attend team meetings at the base site, with travel to Trust locations to meet with customers as required.
Job description
Job responsibilities
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Job description
Job responsibilities
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Person Specification
Qualifications
Essential
- Educated to post-graduate diploma level or equivalent or experiential learning in a relevant subject.
- Learning or Teaching qualification or experiential learning
- The Trust's QIS (Quality Improvement System) for leader's certificate or willing to achieve in agreed timescale.
Desirable
- Masters or further professional qualifications
- ITIL qualification
- PRINCE 2 Project Management qualification
Experience
Essential
- Experience of developing training, learning materials and digital content.
- Experience of staff management
- Experience in managing resources, in terms of finances and people and implementing service improvement
- Experience in production of e-learning content
- Experience in managing performance and service delivery
- Experience of the information product development and management lifecycle, from design concept, deployment through to the operational environment.
- Comprehensive experience of requirements elicitation and capture techniques
- Recent experience of facilitation of large groups
- Recent practical experience of facilitating and managing change
Desirable
- Experience in the management of Customer Relations.
- Experience of the use and management of Information within the NHS
Skills
Essential
- Excellent influencing and negotiating skills
- Ability to work under pressure and meet deadlines
- The ability to specify and recommend the learning and guidance needed for new and upcoming technologies to enhance the Trusts use of IT systems
- Facilitation skills
- Ability to grasp high level concepts and relate to operational detail
- Advanced computer literacy and keyboard skills
Person Specification
Qualifications
Essential
- Educated to post-graduate diploma level or equivalent or experiential learning in a relevant subject.
- Learning or Teaching qualification or experiential learning
- The Trust's QIS (Quality Improvement System) for leader's certificate or willing to achieve in agreed timescale.
Desirable
- Masters or further professional qualifications
- ITIL qualification
- PRINCE 2 Project Management qualification
Experience
Essential
- Experience of developing training, learning materials and digital content.
- Experience of staff management
- Experience in managing resources, in terms of finances and people and implementing service improvement
- Experience in production of e-learning content
- Experience in managing performance and service delivery
- Experience of the information product development and management lifecycle, from design concept, deployment through to the operational environment.
- Comprehensive experience of requirements elicitation and capture techniques
- Recent experience of facilitation of large groups
- Recent practical experience of facilitating and managing change
Desirable
- Experience in the management of Customer Relations.
- Experience of the use and management of Information within the NHS
Skills
Essential
- Excellent influencing and negotiating skills
- Ability to work under pressure and meet deadlines
- The ability to specify and recommend the learning and guidance needed for new and upcoming technologies to enhance the Trusts use of IT systems
- Facilitation skills
- Ability to grasp high level concepts and relate to operational detail
- Advanced computer literacy and keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
