Job summary
An opportunity has arisen for a passionate, friendly and enthusiastic individual to work as a Hotel Services Supervisor within the Trusts Hotel Services Team. Hotel Services Supervisors are responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters and receptionists, who provide and maintain a high standard of soft services support, cleanliness and the provision of food. This post involves shift work including late/early, week-ends and bank holidays. You will be required to work different varying shifts between the hours of 06.45am - 6.15pm. The post you are applying for is 37.5 hours per week permanent post and your base will be Roseberry Park Hospital, Middlesbrough and to work within the Tees Team. You will be required to work in different locations within a team. You should be highly motivated, reliable, flexible and willing to work at short notice with substantial experience supervising/coaching staff on a day to day basis. Experience using IT software I.E. Microsoft Office. Experience of working in a mental health environment would be desirable along with a passion to providing high standards of customer service and cleanliness.
Main duties of the job
Responsible for the provision of safe, high quality and efficient hotel services to patients, carers, staff and visitors to Trust sites on a day to day basis.Responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters, catering, reception, store person, couriers and post room staff.Responsible for monitoring standards and taking corrective action as necessary.To show commitment to and participate in quality improvement activities.To interact compassionately with service users and carers at all times. Service users have a range of mental health conditions or learning disabilities.To promote at all times a positive image of people with mental health conditions and learning disabilities.To promote at all times a positive image of Hotel Services and the wider Trust.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
Candidates must possess NVQ Level 3 or equivalent in a relevant subject , Food Hygiene Certificate Level 2 with willingness to achieve level 3 and level 4 within an agreed timescale, Numeracy and Literacy to level 2.
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Job description
Job responsibilities
Candidates must possess NVQ Level 3 or equivalent in a relevant subject , Food Hygiene Certificate Level 2 with willingness to achieve level 3 and level 4 within an agreed timescale, Numeracy and Literacy to level 2.
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent in a relevant subject
- Food Hygiene Certificate Level 2 with willingness to achieve Level 3 and Level 4 within agreed timescale
- Numeracy and Literacy to level 2.
Experience
Essential
- Substantial experience supervising / coaching staff on a day to day basis
- Experience of using IT software i.e. Microsoft Office
Desirable
- Experience of working in a mental health environment
Knowledge
Essential
- National Standard of Cleanliness (within agreed timescale).
- Basic knowledge of HR procedures.
- Health & Safety and COSHH
- Good understanding of confidentiality.
Desirable
- Patient-Lead Assessment of the Care Environment (PLACE) (within agreed timescale).
Skills
Essential
- Effective verbal and written communication skills in a range of situations.
- Ability to manage a team on a day to day basis and work constructively with team members.
- Able to prioritise and use initiative to problem solve effectively.
- Safe, efficient and effective techniques in the following areas, producing consistently high standards: Cleaning o Deep cleaning (within agreed timescale) o Use of motorised cleaning equipment eg floor scrubber, carpet cleaner (within agreed timescale) o Use of kitchen equipment o Preparation and serving of food o Use and cleaning of regeneration ovens (within agreed timescale) o Washing and ironing
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent in a relevant subject
- Food Hygiene Certificate Level 2 with willingness to achieve Level 3 and Level 4 within agreed timescale
- Numeracy and Literacy to level 2.
Experience
Essential
- Substantial experience supervising / coaching staff on a day to day basis
- Experience of using IT software i.e. Microsoft Office
Desirable
- Experience of working in a mental health environment
Knowledge
Essential
- National Standard of Cleanliness (within agreed timescale).
- Basic knowledge of HR procedures.
- Health & Safety and COSHH
- Good understanding of confidentiality.
Desirable
- Patient-Lead Assessment of the Care Environment (PLACE) (within agreed timescale).
Skills
Essential
- Effective verbal and written communication skills in a range of situations.
- Ability to manage a team on a day to day basis and work constructively with team members.
- Able to prioritise and use initiative to problem solve effectively.
- Safe, efficient and effective techniques in the following areas, producing consistently high standards: Cleaning o Deep cleaning (within agreed timescale) o Use of motorised cleaning equipment eg floor scrubber, carpet cleaner (within agreed timescale) o Use of kitchen equipment o Preparation and serving of food o Use and cleaning of regeneration ovens (within agreed timescale) o Washing and ironing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
