Job summary
An exciting opportunity has arisen for a Receptionist to join our friendly front-of-house and administration team based at Dragon Parade Clinic, Harrogate, which is a community CAMHS (Child and Adolescent Mental Health Service).
The post is a full time post - Monday to Friday 9 - 5pm. Cover on some occasions 8.30 - 4.30 may be required.
Dragon Parade clinic is near to the town centre, easy access to trains and buses.
Previous NHS experience not essential.
Main duties of the job
We are looking for a friendly, customer-focussed Receptionist to join a small administration team. Reception duties include greeting service users, carers, staff and visitors and answering queries via telephone and email. The ability to remain calm and communicate clearly is essential as well as promoting a positive culture for children and young people living with mental health issues.
The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying and ensure that all information in the reception area for staff and public is clearly displayed and updated as appropriate.
About us
We are the Child and Adolescent Mental Health Service, who offers support to children and young people from the age of 6 to 18.
We are team of supportive clinician's who work tightly with our administration team.
Job description
Job responsibilities
We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we'll be happy to help.
Job description
Job responsibilities
We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we'll be happy to help.
Person Specification
Qualifications
Essential
- ITQ Level 2 or equivalent
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Desirable
- Diploma/NVQ Level 2 in Business Administration or Customer Service
Experience
Essential
- Experience working in an administrative role in an office environment
- Experience of working in a front of house/retail setting.
Desirable
- Experience of working with young people and families
Knowledge
Essential
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
- Understanding of confidentiality and the associated legal and policy requirements
Skills
Essential
- Input data accurately/efficiently
- Demonstrate good organisational and time management skills including ability to prioritise effectively
- Demonstrate good customer service skills
Person Specification
Qualifications
Essential
- ITQ Level 2 or equivalent
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Desirable
- Diploma/NVQ Level 2 in Business Administration or Customer Service
Experience
Essential
- Experience working in an administrative role in an office environment
- Experience of working in a front of house/retail setting.
Desirable
- Experience of working with young people and families
Knowledge
Essential
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
- Understanding of confidentiality and the associated legal and policy requirements
Skills
Essential
- Input data accurately/efficiently
- Demonstrate good organisational and time management skills including ability to prioritise effectively
- Demonstrate good customer service skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
