Job summary
An exciting opportunity has arisen for a Band 4 Medical Secretary to support Adult Eating Disorder Inpatient Ward, Imperial Avenue Day Services and Eating Disorder Community Team.
Your role will consist of being responsible for ensuring the provision of a full secretarial service to
consultants, junior medical staff, advanced practitioners, and other staff within the
multidisciplinary team. To undertake non routine activities which may be delegated by line manager,
consultant staff or other members of the multidisciplinary team.
Depending on work area, may have day to day responsibility for provision of an
effective administration service for a designated area of work and for the day to day
management of the administration staff within that team.
To resolve problems which may be received directly from service users, family or
carers or referred by members of the administration team. To always interact compassionately with service users and carers. Service users have a range of mental health conditions or learning disabilities.
To always promote a positive image of people with mental health conditions
and learning disabilities. To always promote a positive image of the Service and the wider Trust.
Main duties of the job
First point of contact for service users, family and carers dealing with a range of enquiries or concerns in person or over the telephone. This may involve arranging for an interpreter.
Provides a full range of personal assistant duties for medical staff including triaging of e-mails and post, administering annual leave and study leave applications, booking attendance at training events and conferences and liaising with designated staff to ensure accommodation and travel is booked as required.
First point of contact for managers, general practitioners and other healthcare professionals within and external to the Trust, dealing with a range of enquiries, queries or concerns on behalf of consultants and medical team, to support them in communications with all groups or individuals involved in the service.
About us
The NCED adult specialist unit located within Birch Ward, West Park Hospital, Darlington is a patient centred unit where staff help to make the most informed, positive and suitable choices to overcome problems, improve self- worth, physical and mental health, whilst maintaining independence, dignity and rights. We are a 15-bed unit and are a mixed sex ward to support both informal and formal admissions.
The Imperial Avenue Day Service and Community Team are based in Norton, Stockton on Tees. These services support patients within the community prior or post admission to hospital if required. Both teams focus on physical and mental health, maintaining independence, occupational therapy and psychology, social independence and interventions and regular nursing input.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
- EITHER: BTEC Diploma/Level 3 Diploma in Team Leader/Supervisor or equivalent (ie NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Diploma in Team Leader/ Supervisor within an agreed timescale
- o IT Qualification (ie: ITQ Level 2 / ECDL / RSA / CLAIT) OR Equivalent knowledge gained through relevant work experience
- o Key skills/functional skills in literacy and numeracy Level 2 OR O'Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)
Desirable
- Digital dictation or audiotyping qualification
- IT Digital Training or willingness to complete
Experience
Essential
- Significant secretarial experience
- Experience of participation in service and quality improvement initiatives
- Where applicable, experience of supervising/training junior administrative staff.
Desirable
- Within a clinical environment.
Skills
Essential
- Extensive use of all Microsoft Office & Outlook applications including word, excel, powerpoint, email and internet
- Depending on work area, lead, motivate and manage staff in a positive manner to facilitate delivery of an effective service.
- Work on own initiative, prioritise work and consistently meet deadlines
- Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties
- Input data accurately / efficiently.
- Copy type and transcribe accurately from audiotape and/or shorthand.
Knowledge
Essential
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Comprehensive knowledge of all Microsoft Office applications
Desirable
- Working knowledge of medical/psychological terminology
Person Specification
Qualifications
Essential
- EITHER: BTEC Diploma/Level 3 Diploma in Team Leader/Supervisor or equivalent (ie NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Diploma in Team Leader/ Supervisor within an agreed timescale
- o IT Qualification (ie: ITQ Level 2 / ECDL / RSA / CLAIT) OR Equivalent knowledge gained through relevant work experience
- o Key skills/functional skills in literacy and numeracy Level 2 OR O'Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)
Desirable
- Digital dictation or audiotyping qualification
- IT Digital Training or willingness to complete
Experience
Essential
- Significant secretarial experience
- Experience of participation in service and quality improvement initiatives
- Where applicable, experience of supervising/training junior administrative staff.
Desirable
- Within a clinical environment.
Skills
Essential
- Extensive use of all Microsoft Office & Outlook applications including word, excel, powerpoint, email and internet
- Depending on work area, lead, motivate and manage staff in a positive manner to facilitate delivery of an effective service.
- Work on own initiative, prioritise work and consistently meet deadlines
- Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties
- Input data accurately / efficiently.
- Copy type and transcribe accurately from audiotape and/or shorthand.
Knowledge
Essential
- Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Comprehensive knowledge of all Microsoft Office applications
Desirable
- Working knowledge of medical/psychological terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
Address
West Park Hospital, Darlington and 9-11 Imperial Avenue, Stockton on Tees
Darlington and Stockton on Tees
DL2 2TS
Employer's website
https://www.tewv.nhs.uk/ (Opens in a new tab)
