Job summary
An exciting opportunity has arisen for a kind, dedicated and conscientious administrator to join our busy and dedicated team based at name of Foss Park Hospital York.
Foss Park Hospital in York is an inpatient mental health facility providing services and delivering care to adults and older people in the York & Selby area.
This facility is situated on the on the outskirts of York City Centre just inside the ring road (north) ten minutes from Monks Cross Shopping Centre and benefits from free on-site parking and is easily accessed by car, bus and bicycle.
As a member of our Foss Park reception team, you will work in an inpatient dedicated reception area at the heart of the hospital.
The hospital is an area of high activity, and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.
Working hours are Monday to Sunday 8am - 8pm, using a rota system.
Main duties of the job
Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, an interest in working in a health care setting and a 'can do' attitude.
This role is a starting step into understanding our organisation, the services we provide to our communities and the people who work for us and with us. Reception duties will include: greeting service users, carers, staff and visitors; answering queries via telephone and email; updating clinic lists; maintaining visitors logs; photocopying; issuing access cards; processing all incoming and outgoing post; ensuring that all information displayed in the reception area, for staff and visitors alike, is unobstructed and kept up to date.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we'll be happy to help.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying
Job description
Job responsibilities
We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we'll be happy to help.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying
Person Specification
Qualifications
Essential
- ITQ Level 2 or equivalent or willingness to work towards within an agreed timescale
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above or willingness to work towards within an agreed timescale
Desirable
- Diploma/NVQ Level 2 in Business Administration or Customer Service
Experience
Essential
- Experience working in an administrative role in an office environment.
Desirable
- Experience working in an administrative role for a clinical team.
- Experience of working in a fast paced environment
Knowledge
Essential
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and the associated legal and policy requirements.
- Understanding of compassion and good customer skills
Person Specification
Qualifications
Essential
- ITQ Level 2 or equivalent or willingness to work towards within an agreed timescale
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above or willingness to work towards within an agreed timescale
Desirable
- Diploma/NVQ Level 2 in Business Administration or Customer Service
Experience
Essential
- Experience working in an administrative role in an office environment.
Desirable
- Experience working in an administrative role for a clinical team.
- Experience of working in a fast paced environment
Knowledge
Essential
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and the associated legal and policy requirements.
- Understanding of compassion and good customer skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
