Job summary
An exciting opportunity has arisen within the Durham Tees Valley Listening Service for Band 3/Trainee Support Workers based in the Tees Crisis Service at Roseberry Park Hospital.
Main duties of the job
The Durham Tees Valley Listening Service is available 24/7 to residents aged 18 and above living in Teesside, Durham and Darlington.
The service creates a space for people to talk about whatever is causing them distress and receive emotional support that is empathic, validating and non-judgemental. The service is driven by the understanding that people are generally able to find solutions to their own problems when they feel listened to and validated.
The successful applicant will have strong communication skills, interpersonal skills and be dependable, approachable, flexible and enthusiastic. The successful applicant will demonstrate the trust values and behaviours.
Any successful candidates who do not have the required qualifications, will be expected to enrol on the Healthcare Assistant Framework which will include the acquisition of the level 3 Diploma Health and Social Care, level 2 in Literacy and Numeracy or equivalent and achievement of competencies. You will have a maximum of 2 years to complete this.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
Please see attached the Job Description and Person Specification attached to the vacancy for the main duties and responsibilities.
Job description
Job responsibilities
Please see attached the Job Description and Person Specification attached to the vacancy for the main duties and responsibilities.
Person Specification
Qualifications
Essential
- Diploma in Health and Social Care level 3 or equivalent or must be achieved within 2 years of commencement in post for Trainee
- Key skills in Literacy and Numeracy level 2 or must be achieved within 2 years of commencement in post.
- Care Certificate or must be achieved within 12 weeks of commencement in post for Trainee
- Successful completion of Trust's full HCA Framework within 6 month probationary period or Trainee must achieve successful completion of the Trust's full HCA Framework within 2 years of commencement in post.
Experience
Essential
- Previous experience as a Band 2/3 HCA or equivalent in a care environment. (Trainee post: no essential experience required)
Skills
Essential
- Effective verbal and written communication skills
- Knowledge of confidentiality
- Effective time management
Desirable
- Experience of MHA
- Experience of MCA
Person Specification
Qualifications
Essential
- Diploma in Health and Social Care level 3 or equivalent or must be achieved within 2 years of commencement in post for Trainee
- Key skills in Literacy and Numeracy level 2 or must be achieved within 2 years of commencement in post.
- Care Certificate or must be achieved within 12 weeks of commencement in post for Trainee
- Successful completion of Trust's full HCA Framework within 6 month probationary period or Trainee must achieve successful completion of the Trust's full HCA Framework within 2 years of commencement in post.
Experience
Essential
- Previous experience as a Band 2/3 HCA or equivalent in a care environment. (Trainee post: no essential experience required)
Skills
Essential
- Effective verbal and written communication skills
- Knowledge of confidentiality
- Effective time management
Desirable
- Experience of MHA
- Experience of MCA
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
