Job summary
We are looking to recruit a full time enthusiastic and highly motivated receptionist to work at York CAMHS, Orca House, York.
The role will require you to interact compassionately with patients and carers at all times.
The role also requires you to show commitment to and participate in quality improvement activities.
You will need to promote at all times a positive image of people with mental health conditions.
The post holder is part of a team providing a comprehensive and efficient reception service for all patients, visitors and staff to the services.
You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do.
You will be working in a multi-professional team and will need to be able to think independently and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.
Main duties of the job
The reception team operate from 09.00am to 17.00pm Monday to Friday.
The post holder will be responsible for managing a busy reception area, providing a range of receptionist services to patients, staff and visitors. Maintain and update room booking systems for the site.
Applicants will need to have good interpersonal skills, and an ability to demonstrate a commitment to working within a team, be organised, positive, and able to promote the services. Training will be provided but previous reception experience and customer service would be preferable.
It is imperative that reception staff can remain calm under pressure and display impeccable customer service skills.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
- ITQ Level 2 or equivalent
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above or willingness to work towards.
Desirable
- Diploma/NVQ Level 2 in Business Administration or Customer Service
Experience
Essential
- Providing previous administration reception duties
- Ability to demonstrate 35 WPM
- Experience in Microsoft Office
Skills Knowledge
Essential
- Ability to communicate face to face or by telephone in am helpfull manor
- Good organisationla skills and able to prioritise
- Excersise confidentiality at all times
Personal attributes
Essential
- Demonstrate flexible approach to work
- Attention to detail
- Ability to cope with routine tasks
- Ability to work using own initiative and without supervision
- Ability to pick up new systems / procedures quickly and effectively
- Confident and friendly
Person Specification
Qualifications
Essential
- ITQ Level 2 or equivalent
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above or willingness to work towards.
Desirable
- Diploma/NVQ Level 2 in Business Administration or Customer Service
Experience
Essential
- Providing previous administration reception duties
- Ability to demonstrate 35 WPM
- Experience in Microsoft Office
Skills Knowledge
Essential
- Ability to communicate face to face or by telephone in am helpfull manor
- Good organisationla skills and able to prioritise
- Excersise confidentiality at all times
Personal attributes
Essential
- Demonstrate flexible approach to work
- Attention to detail
- Ability to cope with routine tasks
- Ability to work using own initiative and without supervision
- Ability to pick up new systems / procedures quickly and effectively
- Confident and friendly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
