Job summary
*Advert may close early once sufficient volume of applications is reached*
A rare and exciting opportunity has arisen for an administrator to join the Specialist Palliative Care Team at North Tees and Hartlepool NHS foundation Trust. The team is committed to improving the quality of care and service experienced by patients and their families during their palliative and end of life care journey. You will provide timely administrative support across the whole team. You will be organised and be able to work independently as well as part of a team. You will have excellent communication skills and be compassionate and professional when dealing with telephone enquires from patients and relatives and from other services.
Main duties of the job
Respond to a range of enquiries via email, letter, face to face contact or telephone, from patients, relatives, and other service users.
Be efficient, courteous and professional and have excellent communication, having a compassionate and calm manner.
Be proactive, sourcing information as required.
Be accurate when taking written information and disseminate in a timely way t
Have excellent time management.
Be competent using Trust systems and have knowledge and training in Information governance and data security to ensure privacy and confidentiality of data.
Follow appropriate training and adherence of all organisational policies, procedures and guidelines. Assist in maintenance and reporting of information through the input of data into relevant trust/departmental patient related clinical systems using appropriate technologies and equipment as and when required.
Be responsible for ensuring that all information relating to attendee, DNAs, appointment bookings for the Nurse Led Clinic, is kept up to date at all times through effective utilisation of relevant patient related systems within the work area, checking that all data being entered is valid and relating to the correct patient record on screen.
Assist training facilitators with administration support, booking of rooms and act as a point of contact for attendees
About us
- South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
Respond to a range of enquiries via email, letter, face to face contact or telephone, from patients, relatives, and other service users.
Be efficient, courteous and professional and have excellent communication, having a compassionate and calm manner.
Be proactive, sourcing information as required.
Be accurate when taking written information and disseminate in a timely way t
Have excellent time management.
Be competent using Trust systems and have knowledge and training in Information governance and data security to ensure privacy and confidentiality of data.
Follow appropriate training and adherence of all organisational policies, procedures and guidelines. Assist in maintenance and reporting of information through the input of data into relevant trust/departmental patient related clinical systems using appropriate technologies and equipment as and when required.
Be responsible for ensuring that all information relating to attendee, DNAs, appointment bookings for the Nurse Led Clinic, is kept up to date at all times through effective utilisation of relevant patient related systems within the work area, checking that all data being entered is valid and relating to the correct patient record on screen.
Assist training facilitators with administration support, booking of rooms and act as a point of contact for attendees.
Job description
Job responsibilities
Respond to a range of enquiries via email, letter, face to face contact or telephone, from patients, relatives, and other service users.
Be efficient, courteous and professional and have excellent communication, having a compassionate and calm manner.
Be proactive, sourcing information as required.
Be accurate when taking written information and disseminate in a timely way t
Have excellent time management.
Be competent using Trust systems and have knowledge and training in Information governance and data security to ensure privacy and confidentiality of data.
Follow appropriate training and adherence of all organisational policies, procedures and guidelines. Assist in maintenance and reporting of information through the input of data into relevant trust/departmental patient related clinical systems using appropriate technologies and equipment as and when required.
Be responsible for ensuring that all information relating to attendee, DNAs, appointment bookings for the Nurse Led Clinic, is kept up to date at all times through effective utilisation of relevant patient related systems within the work area, checking that all data being entered is valid and relating to the correct patient record on screen.
Assist training facilitators with administration support, booking of rooms and act as a point of contact for attendees.
Person Specification
Qualification and Training
Essential
- GCSE at grade C or above in English and Maths or equivalent
Desirable
Experience
Essential
- Worked in a healthcare environment
- IT experience
Desirable
Skills
Essential
- Demonstrate good attention to detail
Desirable
- Demonstrate good working knowledge of Word and Excel
Communication
Essential
- Demonstrate excellent written and verbal communication skills
Desirable
- Completion of Sage and Thyme or Psychology level 2
Person Specification
Qualification and Training
Essential
- GCSE at grade C or above in English and Maths or equivalent
Desirable
Experience
Essential
- Worked in a healthcare environment
- IT experience
Desirable
Skills
Essential
- Demonstrate good attention to detail
Desirable
- Demonstrate good working knowledge of Word and Excel
Communication
Essential
- Demonstrate excellent written and verbal communication skills
Desirable
- Completion of Sage and Thyme or Psychology level 2
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Tees & Hartlepool NHS Foundation Trust
Address
University Hospital of North Tees
Hardwick Road
Stockton-on-Tees
TS19 8PE
Employer's website
https://www.nth.nhs.uk/ (Opens in a new tab)
