Job summary
An exciting opportunity has arisen for a Ward Clerk to join a forward thinking team based within our Emergency Assessment Unit Department. Our aim is to provide high quality care to our patients and visitors with excellent patient experience outcomes.
This role will support EAU.
Attention to detail, organisational skills with precise and clear communication skills are vital parts of this important role alongside good IT skills.
The role will support the directorate on a rota basis supporting cover 24 hours a day 7 days a week.
Full support and internal training will be offered to the successful candidate.
Main duties of the job
Administrative support to all ward/department staff, liaising with other departments within the Trust and outside the organisation.
This role is an integral part in the achievement of the Trust's strategic objectives.
The post holder will be required to assist in the provision of a professional, high quality effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of all related policies, procedures and guidelines, meeting the high demands of the post, and working to tight deadlines whilst remaining calm, flexible and organised.
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
Undertake daily administrative and clerical duties specific to ward/departmental area (to be supplied by wards/departments) to support the provision of patient care on the ward, by taking direction from departmental managers/matron and nursing staff as appropriate to ensure patient safety and the security and confidentiality of all patient related information.
Dealing with queries from service users including General Practitioners, patients visitors and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.
Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations requirements for patient safety, information governance, data protection and confidentiality.
Liaise with the multi-disciplinary team on the ward and with staff from other wards/departments and external service users including GPs, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.
Job description
Job responsibilities
Undertake daily administrative and clerical duties specific to ward/departmental area (to be supplied by wards/departments) to support the provision of patient care on the ward, by taking direction from departmental managers/matron and nursing staff as appropriate to ensure patient safety and the security and confidentiality of all patient related information.
Dealing with queries from service users including General Practitioners, patients visitors and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.
Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations requirements for patient safety, information governance, data protection and confidentiality.
Liaise with the multi-disciplinary team on the ward and with staff from other wards/departments and external service users including GPs, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.
Person Specification
Qualifications
Essential
- A-C in English and Maths at GCSE level
Desirable
Experience in customer service
Essential
- Experience of customer service
Desirable
- Experience of working in a clinical setting
Person Specification
Qualifications
Essential
- A-C in English and Maths at GCSE level
Desirable
Experience in customer service
Essential
- Experience of customer service
Desirable
- Experience of working in a clinical setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
