Job summary
**Please note this Vacancy will be closed early once reached a certain number of applicants. Previous applicants need not apply**
An exciting opportunity has arisen to be part of our busy and dynamic ICT team in the role of a Voice Technician.
This team supports many aspects of Trust clinical and non-clinical systems & hardware within North Tees & Hartlepool NHS Foundation Trust.
This role is a full time post working 37.5 hours per week, as well as participating in an out of hours on call rota (should post become permanent)
The ideal candidate would have a good knowledge across a broad range of ICT voice Hardware, Applications and operating systems including, but not limited to, Microsoft Windows, Active Directory, Cisco CUCM, Vocera, Netcall, Unify DECT, MDM
NB:
In regards to base, North Tees or Hartlepool site is negotiable
Main duties of the job
With over 5000 users, 3000 desktops utilising softphones, 1300 mobile devices, 2500 VOIP phones, 500 DECT phones spread over circa 40 geographic locations within Tees and Durham Valley, applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware in order to provide solutions for end users both over the phone and in person.
You will assist with all aspects of the day to day administration and management of ICT systems, having a good breadth and depth of ICT knowledge gained through experience, as you will be required to work without supervision and will need to understand the complexity of the overall ICT environment within the Trust.
Working closely with the ICT Focus Groups, staff you should understand the key role of team working and its part in delivering successful customer service.
Knowledge/experience of supporting existing NHS information systems on a range of platforms will be an advantage.
Applicants will require a Full UK driving license.
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
To maintain all systems in a state where the business processes of the trust can be guaranteed. Ensure that planned and unplanned interruptions to these services and systems are dealt with efficiently and satisfactorily.
To carry out the installation, support and maintenance of ICT provided devices, their associated software applications and their peripheral equipment
To provide a 1st & 2nd line fault fix service for ICT software and hardware using SMS remote control software and as a roaming field engineer.
Job description
Job responsibilities
To maintain all systems in a state where the business processes of the trust can be guaranteed. Ensure that planned and unplanned interruptions to these services and systems are dealt with efficiently and satisfactorily.
To carry out the installation, support and maintenance of ICT provided devices, their associated software applications and their peripheral equipment
To provide a 1st & 2nd line fault fix service for ICT software and hardware using SMS remote control software and as a roaming field engineer.
Person Specification
Experience
Essential
- Competent in Mobile Device Management
Desirable
Experience
Essential
- Remote deployment & support of applications
Desirable
Qualifications
Essential
- Educated to A-Level level or Qualified in an ICT related subject
Desirable
- Educated to HNC in an ICT related subject
Experience
Essential
- Intermediate working knowledge of at least one major ICT infrastructure directory service systems, e.g. Active Directory
- Intermediate working knowledge of at least one major ICT VoIP telephony service
Desirable
- Cisco Call Manager
- Vocera
- Netcall
- Unify DECT
Experience
Essential
- Practical experience of work in an ICT Support/Voice environment
Desirable
- NHS experience of work in an ICT Support/Voice environment
Person Specification
Experience
Essential
- Competent in Mobile Device Management
Desirable
Experience
Essential
- Remote deployment & support of applications
Desirable
Qualifications
Essential
- Educated to A-Level level or Qualified in an ICT related subject
Desirable
- Educated to HNC in an ICT related subject
Experience
Essential
- Intermediate working knowledge of at least one major ICT infrastructure directory service systems, e.g. Active Directory
- Intermediate working knowledge of at least one major ICT VoIP telephony service
Desirable
- Cisco Call Manager
- Vocera
- Netcall
- Unify DECT
Experience
Essential
- Practical experience of work in an ICT Support/Voice environment
Desirable
- NHS experience of work in an ICT Support/Voice environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Tees & Hartlepool NHS Foundation Trust
Address
University Hospital of North Tees (or Hartlepool)
Hardwick Road
Stockton on Tees
TS19 8PE
Employer's website
https://www.nth.nhs.uk/ (Opens in a new tab)
