Head of Information Services

Job responsibilities

You will report to the Deputy Chief Information & Technology Officer (DCITO) and be able to work collaboratively with multi-professional clinical and administrative teams across all sites that make up North Tees and Hartlepool NHS Foundation Trust, and partners across the ICS, ICB and national NHSE Information professionals.

Information Management

• Manage the Information management team in order to deliver timely and accurate information to meet the needs of the Trust
• Assist with data and information support which will be used for contracting and comparatively against the peer group information for benchmarking and continuous improvement initiatives.
• Responsibility for the management and flow of patient related data from Trust systems to the ICB, ICS, NHSE, and other bodies as required ensuring that the Trust achieves, as a minimum, the national and regional targets including timely and accurate delivery of all Department of Health and other central returns
• To provide expertise to the Trust and provide assurance in relation to the quality and timeliness of national data submissions
• To lead on the proactive enhancement of the Trusts information infrastructure
• Work with the appropriate team manager to lead on data quality improvement with key patient systems, including the development of effective data quality monitoring mechanisms and robust policies and procedures for data input staff
• To ensure that the Trust patient data submitted to the Secondary Users Services meets appropriate data quality standards
• Ensure data quality audits are undertaken as appropriate to provide assurance where required.
• Working with the Information Governance team to ensure that the Trust meets information standards set out in the Information Governance toolkit, as they relate to the Information team
• Foster and maintain the close working relationship with the Business Intelligence team, whilst utilising the knowledge and skills across the teams

Systems Administration

• Ensure all clinical systems are managed and supported effectively including upgrading, testing and implementing additional functionality.
• Work with the appropriate team manager to lead on the support and development of patient clinical information systems so that they meet the information needs of user groups across the Trust.
• Responsible for ensuring operational integrity of key clinical systems in coordination with Head of IT and other service leads.
• Ensure organisational objectives are prioritised to deliver changes of new features and general improvements to deliver a reliable clinical service.
• To lead on development of the Trusts integration engine to ensure that clinical systems are integrated where possible to the trust PAS / EPR
• To act as the Information Asset Owner (IAO) for centralised clinical EPR systems

Clinical Coding

• Work with the appropriate team manager to ensure timely, accurate and comprehensive clinical coding information is captured for all Trust inpatient activity where required to support agreed Trust measures.
• To provide assurance about the depth and accuracy of coding through systematic internal audit of coding practice.
• To support the use of clinical coding information for analysis of clinical outcome measurement and benchmarking, including the Trusts monthly mortality review processes.
• Work with the Associate Director of Clinical Services and team managers to improve working relationships with the clinicians and coders to improve capture of patient data.

Qualifications

Essential

• Educated to Masters level in a Digital or related subject or equivalent experience and competencies with extensive relevant senior level experience
• Extensive knowledge of specialist areas (Information Management, Clinical Coding & Digital Systems Administration), acquired through post graduate diploma or equivalent experience or training

Desirable

• International Certificate Healthcare CIO (CHCIO) Certification.
• Registered Digital Professional (e.g. BCS, FedIP, FCI, AphA)
• PRINCE2 Practitioner
• Management qualification
• Certificate in Leadership Development.

Experience

Essential

• At least 5 years leadership/management experience at least some of which is within the NHS
• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
• An in-depth understanding of NHS information issues and of information flows within NHS organisations.
• Experience of designing and developing data collection processes.
• Substantial experience of systems development, support and Interfacing.
• Substantial experience of clinical coding processes and methodologies
• Able to analyse and interpret highly complex data and present evidence to large audiences, using presentation software, explaining data trends/results.
• Ability to work with a diverse portfolio and with the associated management infrastructures to deliver tight timescales. In depth knowledge of information management frameworks and processes.

Desirable

• Substantial experience of leading this function within an Acute Hospital in the NHS or equivalent
• Experience of deploying Digital systems using PRINCE2 methodology

Knowledge

Essential

• High levels of computer literacy with Microsoft Office and preferably SQL
• Good understanding of the implementation and use of Information systems.
• Knowledge of process mapping & Redesign techniques.
• Knowledge of Technical and IT systems, specifically Patient Administration Systems (PAS) or Electronic Patient Records (EPR) systems and associated interfaces.
• Knowledge of NHS clinical coding systems and processes
• Knowledge and experience of SUS / CDS data exchanges.
• Extensive knowledge of NHS Data Definitions, Standards, Data Manual and statutory requirements.
• Extensive knowledge of NHS reporting, data flows, Commissioning process, PBR, DH central returns etc and the vital importance of submitting accurate and timely information
• Knowledge of leading change and developing an information and data driven culture.

Desirable

• Working knowledge of MS SQL Business Intelligence tools i.e. PowerBI, YellowFIn and SQL including SSMS, SSIS and SSRS
• Knowledge of booking systems, traditional waiting lists, appointment & admission systems
• Working knowledge of Information Governance so this is considered in uses of data for patient care, data transfer, research purposes and confidential staff data

Skills

Essential

• Ability to understand, analyse and resolve highly complex analytical problems and be able to present and persuade others of their implications.
• Ability to translate plans into action.
• Ability to analyse a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
• Ability to cope under pressure and work to ambitious deadlines
• Ability to influence and co-ordinate work across organisations
• Able to lead and motivate others, strong influencing and negotiation skills.

Desirable

• Service Improvement and re-design techniques

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).