Job summary
An exciting opportunity has arisen for a driven and dynamic individual to join the Children and Young People's Service in the post of Senior Operational Support across North Tees & Hartlepool NHS Foundation Trust.
The successful candidate will be expected to provide leadership and operational management to our CYP services, working alongside other leads across our department in order to provide the highest level of care to our service users.
Main duties of the job
To provide systematic and accountable operational leadership and management to Children and Young People's services, working with support of the Head of Children and Young People's Services.
To provide senior Management input that supports the Head of CYP Services, Clinical Director, Paed Lead Nurse and staff across the Care Group in the delivery of multiple projects and workstreams.
To provide support to other Operational Lead(s), Senior Clinical Matrons and or Senior Clinical Professionals as required.
To provide highly specialist clinical and professional advice as required
Contribute to performance monitoring and improvement, taking a lead for the identified service areas.
About us
North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and "Together we are North Tees & Hartlepool"
Job description
Job responsibilities
- To provide support and advice to the CYP service areas on the day to day management including work allocation and planning to ensure equity across pathways.
- To undertake line management responsibilities including appraisal, reviewing work performance, facilitating staff development, managing first line disciplinary and grievance issues, and acting as an authorised signatory for travel forms, time sheets, SVL etc.
- To contribute to recruitment of staff for the designated service areas.
- To work collaboratively with the Head of CYP services, Paediatric Lead Nurse, Professional Lead, Clinical Director and Operational Lead(s), Clinical Leads and Senior Clinical Matrons to ensure evidence-based, equitable provision across the children and young peoples services in line with the relevant service specification(s) including policy formation, workforce planning, staff deployment, allocation of resources and team developments
- To maintain an overview of the electronic client management system for the designated service areas including monitoring waiting lists and performance data, actively managing any issues as they arise.
- To work with the SCM to advise on service delivery issues within the designated service areas including pressures and shortfalls, budget issues, the delivery of KPIs and meeting identified targets.
- To establish and maintain links with other stakeholder groups within the designated service areas e.g. education staff, health staff, 0-19 services, CAMHS services, PVI services, ensuring that stakeholder views are taken into consideration in all areas of service provision and development.
- To represent CYP services in relevant planning groups within the designated service areas as appropriate.
- To lead the development of a rolling programme of audits e.g. user satisfaction, quality standards, across the designated localities, developing appropriate action plans to improve outcomes for children, young people and their families.
- To work collaboratively with the other members of the CYP team to determine the interpretation of national and local health, education and social care policies and practices as they apply to children and young peoples service.
- To contribute to the development and implementation of the departmental Business Plan.
- To represent the children and young peoples service on behalf of NTHFT in groups within and out wit the Trust as required
- To act as an authorised signatory, monitoring stock levels and being responsible for coordinating the ordering of items of equipment required by the teams across the designated localities.
- To ensure the implementation of Trust policies and procedures across the designated localities e.g. safeguarding, attendance management, complaints, including the resolution of informal complaints and the drafting of initial response to formal complaints about the service in the designated localities.
- To tackle any identified discrimination and harassment and actively promote equality and diversity in the workplace in the designated localities.
- To undertake and lead on service projects and assume delegated tasks as requested by the Head of CYP services.
- To develop and maintain own knowledge base including up to date knowledge of research and development and new legislation impacting on the provision of service to children and young people.
- To initiate and undertake research/clinical governance/audit projects across CYP services.
- To take responsibility for personal development and education and the development of a Personal Development Plan.
- To be accountable for own professional actions and recognise own professional boundaries, seeking advice as appropriate.
- To gather activity data and produce statistical information as required.
Job description
Job responsibilities
- To provide support and advice to the CYP service areas on the day to day management including work allocation and planning to ensure equity across pathways.
- To undertake line management responsibilities including appraisal, reviewing work performance, facilitating staff development, managing first line disciplinary and grievance issues, and acting as an authorised signatory for travel forms, time sheets, SVL etc.
- To contribute to recruitment of staff for the designated service areas.
- To work collaboratively with the Head of CYP services, Paediatric Lead Nurse, Professional Lead, Clinical Director and Operational Lead(s), Clinical Leads and Senior Clinical Matrons to ensure evidence-based, equitable provision across the children and young peoples services in line with the relevant service specification(s) including policy formation, workforce planning, staff deployment, allocation of resources and team developments
- To maintain an overview of the electronic client management system for the designated service areas including monitoring waiting lists and performance data, actively managing any issues as they arise.
- To work with the SCM to advise on service delivery issues within the designated service areas including pressures and shortfalls, budget issues, the delivery of KPIs and meeting identified targets.
- To establish and maintain links with other stakeholder groups within the designated service areas e.g. education staff, health staff, 0-19 services, CAMHS services, PVI services, ensuring that stakeholder views are taken into consideration in all areas of service provision and development.
- To represent CYP services in relevant planning groups within the designated service areas as appropriate.
- To lead the development of a rolling programme of audits e.g. user satisfaction, quality standards, across the designated localities, developing appropriate action plans to improve outcomes for children, young people and their families.
- To work collaboratively with the other members of the CYP team to determine the interpretation of national and local health, education and social care policies and practices as they apply to children and young peoples service.
- To contribute to the development and implementation of the departmental Business Plan.
- To represent the children and young peoples service on behalf of NTHFT in groups within and out wit the Trust as required
- To act as an authorised signatory, monitoring stock levels and being responsible for coordinating the ordering of items of equipment required by the teams across the designated localities.
- To ensure the implementation of Trust policies and procedures across the designated localities e.g. safeguarding, attendance management, complaints, including the resolution of informal complaints and the drafting of initial response to formal complaints about the service in the designated localities.
- To tackle any identified discrimination and harassment and actively promote equality and diversity in the workplace in the designated localities.
- To undertake and lead on service projects and assume delegated tasks as requested by the Head of CYP services.
- To develop and maintain own knowledge base including up to date knowledge of research and development and new legislation impacting on the provision of service to children and young people.
- To initiate and undertake research/clinical governance/audit projects across CYP services.
- To take responsibility for personal development and education and the development of a Personal Development Plan.
- To be accountable for own professional actions and recognise own professional boundaries, seeking advice as appropriate.
- To gather activity data and produce statistical information as required.
Person Specification
Qualifications
Essential
- Registered member of a Professional Body
- First degree or equivalent qualification
- Masters degree or equivalent postgraduate knowledge across a range of work practices
- Advanced practical knowledge across a range of clinical areas and working practices in CYP services
Desirable
- Post-graduate management certificate or equivalent
- Training in supervision skills
- Counselling qualification
Experience
Essential
- Extensive experience working in CYP services
- Service development / management experience
- Support and supervision of staff
- Planning and coordinating across a clinical or non clinical area of service
- Working in partnership with clients/carers and other professionals
- Working collaboratively with a range of CYP services
Desirable
- Planning and delivering teaching and training
- Undertaking voluntary Public Duties e.g. school governor
- Budgetary experience
- Involvement in recruitment
Skills
Essential
- Well developed leadership skills
- Computer literate
- Excellent communication skills
- Good knowledge of NHS and Education policies
- Good knowledge of research and evidence based clinical guidelines relating to CYP services
- High level problem solving, planning, organisational and evaluation skills
- Excellent written and verbal communication and interpersonal skills
Desirable
- Experienced negotiator
- Experienced negotiator
- Ability to motivate others
Disposition
Essential
- Highly motivated
- Flexible
- Able to work under pressure
Desirable
Person Specification
Qualifications
Essential
- Registered member of a Professional Body
- First degree or equivalent qualification
- Masters degree or equivalent postgraduate knowledge across a range of work practices
- Advanced practical knowledge across a range of clinical areas and working practices in CYP services
Desirable
- Post-graduate management certificate or equivalent
- Training in supervision skills
- Counselling qualification
Experience
Essential
- Extensive experience working in CYP services
- Service development / management experience
- Support and supervision of staff
- Planning and coordinating across a clinical or non clinical area of service
- Working in partnership with clients/carers and other professionals
- Working collaboratively with a range of CYP services
Desirable
- Planning and delivering teaching and training
- Undertaking voluntary Public Duties e.g. school governor
- Budgetary experience
- Involvement in recruitment
Skills
Essential
- Well developed leadership skills
- Computer literate
- Excellent communication skills
- Good knowledge of NHS and Education policies
- Good knowledge of research and evidence based clinical guidelines relating to CYP services
- High level problem solving, planning, organisational and evaluation skills
- Excellent written and verbal communication and interpersonal skills
Desirable
- Experienced negotiator
- Experienced negotiator
- Ability to motivate others
Disposition
Essential
- Highly motivated
- Flexible
- Able to work under pressure
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
