Apprenticeship Administration Assistant
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Job summary
An exciting opportunity has arisen for an Apprentice Administration Assistant to join our busy People Services Team within the People Directorate at North Tees and Hartlepool NHS Foundation Trust.
This post provides the opportunity to develop skills whilst in paid employment. Applicants will receive training and be released for study to achieve a Customer Service Level 2 Apprenticeship Standard.
As Administration Assistant you will play a crucial role in welcoming staff to the department and Trust.
You will provide an efficient and effective administration service and excellent customer service to ensure queries are resolved in a timely manner.
The hours of work will be on full time basis 37.5 hours per week and office hours opening from 08:30 to 17:00, Monday to Friday.
Following the successful achievement of the apprenticeship standard within 18 months, you will have the opportunity and skills required to progress into a permanent position within the department.
Customer service experience and working knowledge of Microsoft Office including Outlook, Word and Excel.
If you are currently undertaking a Customer Service Apprenticeship level 2, we would welcome your application as the Trust will support you in your continuation of your apprenticeship.
If this sounds like an environment you would like to work in and you think you can bring energy and enthusiasm to our team we would warmly welcome your application.
Main duties of the job
This role will provide general reception and clerical support to ensure that the needs of the service are met. Main duties will be reception, general office duties, HR and Recruitment support and general duties with Smartcards.
On a day to day basis, duties will include:
* To be the first point of contact for departmental phone calls and face toface enquiries, offering an appropriate response within the boundariesof knowledge or signposting effectively within or out with thedepartment.
* Provide a diary management service, where required for staff within thedepartment.
* Attend meetings, where required taking and transcribing notes foragreement, to fully reflect the business of the meeting
* Ensure that all documents are filed efficiently, for the departmentswithin your team, for ease of retrieval when required.
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.
We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We actively encourage staff involvement with staff networking events and staff survey
Details
Date posted
18 July 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
345-COR5434914
Job locations
University Hospital of North Tees
Hardwick Road
Stockton-on-tees
TS19 8PE
Employer details
Employer name
North Tees & Hartlepool NHS Foundation Trust
Address
University Hospital of North Tees
Hardwick Road
Stockton-on-tees
TS19 8PE
Employer's website
https://www.nth.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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